• Managed multiple writing and editing assignments in a fast-paced environment within strict timelines.• Conducted phone and email interviews to elicit advice-driven information and learn more about our target audience.• Created and edited consumer-facing content for various forms of marketing materials, including email campaigns and a monthly newsletter.• Completed the Content Marketing Certification through HubSpot Academy.• Wrote original keyword-rich blog posts that aligned with branding and SEO best practices.• Developed an internal library of email cadences to ensure consistent branding and communication across teams.

• Developed quality and individualized content with keyword-rich text and solid call-to-action statements.• Created an internal style guide that was adopted by the entire writing staff.• Trained new writers and editors on current best practices.• Edited and proofread copy for grammar, punctuation and spelling, rewriting for clarity and accuracy.• Collaborated with supervisors and writing team to develop templates in Google Docs to help writers organize their work and improve their writing.

• Managed a caseload of 50 adults and children enrolled in HCBS-CES, SLS, and DD Medicaid waiver services.• Wrote annual service plans and waiver application packets for each client which are submitted to the state for review and approval.• Assisted individuals with locating waiver services, revising service plans, and ensuring that the needs of the individuals are being met by service providers.• Assisted individuals in crisis by finding emergency placement, requesting additional funding, and sharing information about alternative community resources.• Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.• Protected client data in alignment with HIPAA privacy protocols.