Kristen Rafferty Email and Phone Number

As the Team Manager I manage a team of employees that are responsible for the entire fulfillment cycle from sale of store through product delivery for all customers. This includes on demand support for our customers, coordination with third party vendors, and working closely with internal teams to remove any roadblocks in this process. Additional responsibilities include: • Manage and develop a team of project coordinators to meet monthly and yearly goals. • Meet with executive leadership to deliver status updates, forecasting and trending reports. • Manage project deadlines for customers and internal projects.• Requirements gathering and streamlining solutions for any customer or vendor issues. • Managing all customer invoicing for fulfillment orders and maintain customer billing records. • Set and manager Key Performance Indicators (KPI’s) for fulfillment team.• Restructure and implementation of pricing model for fulfillment program.• Managing fulfillment service level agreements for clients and vendors.• Various administrative responsibilities across multiple systems.

As the Director of Online Sales I am responsible for managing the entire process of sales through Teamline’s online sales channel. This includes the development, marketing, administration, coordination and delivery of all products through Teamline’s web portal.• Create and manage custom website for each client in order to purchase specific merchandize• Process all orders and manage billing and invoicing of merchandise through custom websites• Provide customer service and support to clientele throughout sales life cycle• Data entry, order processing and tracking on vendor websites such as Sportzpak, Netsuite, and Southware• Manage vendor relationship through pricing of products, order purchasing, change requests, returns, and exchanges• Act as Liaison between external vendors, General Manager and outside sales force• Provide Administrative support to General Manager and outside sales force • Coordinate onsite and remote meetings and events with sales, vendors, and management team• Create sales and marketing communications for new and potential customers • Inventory control for corporate office• Train and develop all new employees on order entry applications.

Within member services I was responsible for the marketing, sales, creation and maintenance of new and existing memberships for startup gym that grew to 100+ members within 1 year.• Established and maintained relationships with all members• Generate new business through marketing, event planning, and referral program • Maintained calendar of events and classes as well as individual calendars for all fitness instructors• Coordinated the communication of all marketing materials regarding new member information, events, new/changes in class schedule, etc…• Managed all aspects of memberships including setup, cancellation, and payment• Directed new member tours of club and equipment• Introduce, identify and describe equipment and proper usage to new and existing members• Help gym members by educating them on their health and fitness goals, dieting and nutrition

• Manage game/competition schedules for each season• Oversee a large group, ranging from freshman to seniors• Developed relationships with all schools in the district as well as the community• Developed and coordinated fundraisers for each season.• Organized and maintained informational files

• Maintained a 95% member retention rate• Oversee daily operations, such as, coordinating schedules for staff and fitness classes• Supervise staff and develop member training programs to ensure client satisfaction and personal success• Conduct open consultations with clients regarding their nutritional habit and goals. Discuss life style habits, necessities, disabilities, injuries and medication intake if any.• Coordinate and conduct marketing and promotions to attract gym member interest in services• Conduct hiring interviews for purposes of filling job specific positions.

• Exceeded virtually all sales quotas while providing unparalleled customer service.