• Manage and prioritize CEO’s daily personal and professional schedule• Coordinate all domestic and international travel arrangements for the CEO and family • Developed a system for managing CEO’s high volume electronic communications• Prepare and track invoices for CEO’s and Cultures division billing• Coordinate and communicate with the Cultures division to track Cultures program participation and finalize program details and logistics• Draft, review, and distribute corporate communications from the CEO• Manage and maintain sensitive communication with CEO’s high level priority contacts

•Supported large sales organization in the sales and execution of educational travel programs to middle and high school teachers•Responsible for overseeing and managing over 100 accounts across two major territories in Texas •Built meaningful relationships with clients in order to understand their specific needs, resulting in repeat business •Identified, managed and solved travel related issues across multiple departments in order to optimize travel experience for teachers and students•Grow travel programs in schools by generating referrals and working cross functionally to create repeat sales

•Worked with Middle School and High School students and parents attending Educational Tours set up with their schools or communities•Managed the customer experience from tour enrollment to return, addressing all concerns, questions, and feedback through phone, email, and online chat communication fielding approximately 80 calls, 60 emails, and 50 online chats daily•Responsible for client retention during the Covid pandemic, one of the most disruptive events for the travel industry since 9/11•Collaborative liaison between sales, marketing and operations, in order to optimize sales and manage delivery of a premium travel experience•Recognized for excellent problem solving skills, adaptability, positivity, and team work.

-Managed schedules and coordinated daily office operations. -Managed complex customer concerns in a high-volume customer service department. -Gained exposure to the digital system ShopVox. -Acquired skills in; conflict resolution, data entry, general office administration and cross-function team collaboration

-Scheduling and coordinating meetings, appointments and showings for team members . -Pulled and analyzed housing reports. -Managed social media accounts.-Assisted in showing properties and explaining viable features of homes. -Gained exposure to digital systems suck as MLS and Property Information Network.

-Scheduled coordinated and maintained strict timeline for children's activities-Monitor and record behavior of special needs students in an integrated classroom -Collaborated with classroom teacher to plan lessons-Encouraged participation and constructive behavior through positive reinforcement -Skills Acquired; Responsibility, planning and organizing skills, communication skills, adaptability to constant changing environments

-Assisted Group Leader with a group of 12-15 students from grades Pre-K to 5th grade at an after school program and summer camp-Promote positive behavior and maintain a happy, safe environment-Track student schedules and pick-up times