Kristen Rogowski (Née Goodin) Email & Phone Number

Peyton, Colorado, United States

Colorado Springs, Colorado Area

• Managed and optimized The Navigators online presence across multiple digital channels.• Developed and executed on national-level digital campaign strategies, including but not limited to email automation, engagement journeys, SEO, SEM, and paid social media campaigns.• Drove marketing initiatives to increase brand awareness and donor engagement.• Measured and reported on the performance of digital marketing campaigns and assessed those campaigns against goals (OKRs and KPIs). • Translated marketing objectives and target audience insights/digital behavior into recommendations for digital marketing strategy and execution.

Gainesville, Florida Area

• Developed and managed clients' online presence across multiple channels including web, social media, and PPC campaigns, demonstrating a strong understanding of digital channels.• Utilized strategic research and technical SEO to improve clients' online visibility.• Employed strategic content marketing, including user-friendly web content and blog posts.• Acted as a strategic consultant, providing practical advice based on industry trends and marketing insights, demonstrating thought leadership.• Created compelling social media campaigns targeted at specific audiences to maximize engagement, reach, and results.

• Formulated, directed, and coordinated both print and digital marketing activities and policies to promote Teddy Mountain LLC products and services.• Created and implement initiatives to develop social communities and distribute relevant content.Prepare reports and presentations on social media and influencer marketing activities to senior leadership.• Fostered relationships with customers through online engagement, such as e-mail marketing, social media, and promotional materials.• Identified, developed and evaluated marketing strategy based on knowledge of company objectives and market trends to produce financial results.• Created, drafted, and routed content and scheduled posts on social media platforms.• Collaborated with cross-functional teams to produce effective promotional materials.

Orlando, Florida Area

• Effectively partnered with the General Manager and Guest Relations Manager to provide administrative support for the day to day operations of the resort. • Extensive experience navigating the Microsoft Office suite of products.• Directly handled the planning and execution of Associate Appreciation events.• Demonstrated professional e-mail etiquette as representing the executive offices, as well as strong written (typing) and verbal communication skills to avoid poor grammar and misstatements. • Assists with developing the administrative budget and maintaining the department’s checkbook.• Took ownership of Guest issues individually to resolve any concerns.• Provided necessary administrative support to the General Manager team including, but not limited to scheduling meetings, running daily/weekly reports, preparing meeting minutes, etc.• Provided tours of the property to prospective Owners and fellow associates of Marriott Vacation Club International.• Delivered oral training classes, including Fundamentals of Hospitality training, to new associates of the resort.

• Specifically selected for a task force to efficiently reduce caseload for a team of 100+ team members. • Delivered exemplary guest service by extending courtesy and understanding in handling concerns and compliments as well as partnered with the executive leaders of the company to respond to guest inquiries.• Proven success navigating through multiple computer systems while being well versed in Microsoft Office products.• Demonstrated professional e-mail etiquette as representing the executive offices, as well as strong written (typing) and verbal communication skills to avoid poor grammar and misstatements.• Followed through on commitments while maintaining flexibility with assignments and scheduling needs as well as maintained a high level of accuracy, attention to detail, and handling multiple priorities to achieve a 1-day response time.• As part of a team of eight, I effectively partnered with colleagues to reduce the workload from 1,300 messages to 100 messages in four week time frame.

Disney'S Hollywood Studios

• Assisted guests with selecting ticket purchases and upgrades, scheduling FastPass+ times, and making dining reservations.• Managed aspects of Disney’s MyMagic+ initiative, including FastPass+, MagicBand encoding, and My Disney Experience to inform and prepare guests to maximize their vacation experience.• Resolved dozens of guest situations and concerns using authorized means to provide appropriate recovery for those situations.• Conveyed the proper sensitivity while servicing guests with a variety of disabilities so that they may have the best experience.

• Inquired about members’ needs and interests, and utilized sales techniques to refer them to products from an ever-changing line of services based on those needs.• Multi-tasked in a fast paced call-center environment while maintaining productivity goals by servicing over 60 member accounts per day. • Balanced transactions on members’ accounts to ensure accuracy and maintain credibility of the Credit Union.

• Greeted guests courteously and inquires about their needs• Accurately handled deposits and withdrawals from accounts, as well as various other transactions• Kept cash drawer balanced• Answered guest inquiries and solved problem in an efficient and effective manner• Underwent extensive training in preventing fraud, bank operations, and bank products• Informs customers of bank products based on needs and interests

Representative at Southern Illinois University as well as Southwestern Illinois College.• Increased awareness of the Disney College Program to students and faculty at Southern IllinoisUniversity Edwardsville and Southwestern Illinois College via newspaper articles, posters, fliers, word of mouth, e-mail and other marketing media• Assembled a comprehensive marketing plan and implemented its tactics• Partnered with Walt Disney World® College Recruiting to motivate students to attend either an online or live Disney College Program presentation• Proven ability to express creativity with other team members while also working independently whenneeded and be a self-starter• Acted as a mentor to Disney College Program participants from SIUE and Southwestern Illinois College• Networked with faculty and staff on campus to help promote the program• Made several in-class announcements for the program, and I encouraged four fellow students to apply• Reached the 10,000 point award level in the incentive program

Disney College Program Magic Kingdom Pinocchio's Village Haus• Extensive safety and food safety training• Received several Guest Service Fanatic cards from management• Was the first Spring ‘08 College Program Cast Member to be promoted to General Teller at our location• Was responsible for up to 6 cashiers at a time working as a General Teller• Maintained our location’s $10,000 daily fund in this role• Worked closely with management in the General Teller role• Educated on how to make deposits and order money from the Magic Kingdom bank• Obtained extensive knowledge of and passion for Walt Disney World products and services

Bachelor Of Arts (B.A.), Communications

Associate Of Arts (A.A.), General Studies

Education record

Education record