Kristen Whitaker Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

Orlando, Florida, United States

• Pre-assigns all VIP guest rooms according to specification and any additional guest rooming requests
• Meticulously reviews all incoming room reservations to ensure proper coding for VIP guestsIncluding but not limited to rate codes, folio routing, room specification requests, and amenity requests.
• Assists Front Office leadership team with any incoming guest requests via phone calls, emails, or text messages (when needed)
• Analyzes the final folios of all VIP guests with travel packages, to ensure all benefits have been properly utilized prior to the guest’s departure from the hotel
• Works exclusively with the Universal Orlando Resort Sales team in arranging site visit rooms for travel agencies and special groups, Virtuoso benefits packages, and American Express Fine Hotels and Resorts
• Supported social media team during scheduled photo shoots and filming’s for Loews Hotels and Universal Orlando Resort social media campaigns

Orlando, Florida, United States

• Assisted the Concierge department with implementing the new COVID-19 operating procedures, as well as transitioning back into regular operations
• Oversees daily department operations within the Rock Royalty Club Lounge, including but not limited to food ordering for service hours, assisting guests with any concierge related questions or requests, and performing.
• Executed the development of the Guest Services pre-shift document, which includes information regarding hotel news, local events, and Universal Orlando and Loews Hotels campus-wide updates

Orlando, Florida, United States

• Deliver high quality candidates by prescreening through phone interviews, face-to-face meetings, technical testing, and reference checking
• Coordinates travel arrangements, including transportation and hotel accommodations, for new hires to ensure attendance at orientation
• Created and executed the training program for the Scheduling team
• Oversees the Virtual Orientation program for new hires, which includes getting candidates to local clinics to complete drug screens and physicals, coordinates delivery of orientation training videos, and ensuring.

Orlando, Florida

• Conducts pre-arrival communications for all upcoming VIP leisure guests, international delegations, and entertainment bookings of 20 rooms or less
• On-site liaison for select Entertainment Touring Groups and Sales bookings
• Collaborates with colleagues in monitoring the team’s daily productivity of activity reservations, room upsells, and butler bookings to be reported to the department manager at the end of each month
• Co-facilitates property orientation program alongside the Guest Experience Manager for Walt Disney World’s VIP tour guides (as needed)
• Assists the Learning Manager with the on-boarding and training of the newly appointed Learning Coaches for the Resort (as needed)

Orlando, Florida

• Assisting the concierge department within the first year of property opening to set property standards
• Provide the utmost in guest service following the AAA Five-Diamond and Forbes standards
• Monitors all meeting, wedding, and convention group resumes and communicates relevant information back to the department on a weekly basis
• Organizes monthly team meetings
• Customize guests’ Orlando vacations by purchasing tickets, reserving VIP tours of the theme parks, providing expert knowledge of the local area, and arranging transportation to make the guests’ stay effortless and.

Orlando, Florida

• Oversees daily departmental operations and facilitates hands-on training of the twenty four team members by relaying information back from the daily operations meetings, presenting training topics, and filing the.
• Corresponds with the Club Level guests inquiries via e-mail to ensure any dietary needs, reservation requirements, or amenities are handled in a timely fashion with the exemplary service the Hard Rock strives for
• Creates staff schedules on a weekly basis
• Represent department at hotel leadership meetings and the daily operations meetings, providing hotel event reports to Concierge team
• Executes and creates memorable moments for guests including birthdays, honeymoons, and wedding proposals
• Reconstructed the training program for the concierge new hires and current team members

Loews Portofino Bay Hotel At Universal Orlando

Aided in maximizing the guest experience with arranging transportation, reserving activities, handling guest situations, and communicating with concerned departments

Loews Portofino Bay Hotel At Universal Orlando

• Enhance guest experience while staying in our four diamond property.
• Responsible for daily food ordering and count monitoring.
• Accountable for the pre-arrival guest letters, to ensure that any food allergy, dietary need, or any other request is handled flawlessly throughout their stay.

Bachelor Of Science, Hospitality Administration/Management

Activities and Societies: Alpha Delta Pi, Campus Activities Board, UCF Marching Knights - Starlet Knights

High School Diploma

Activities and Societies: National Honor Society, Bright Futures Scholar, Dance Performance Company, Varsity Cheerleading