Kristen Wright Email and Phone Number

• Managed and motivated a group of eight management analysts and 13 union maintenance planning analysts for component maintenance repair.• Implemented a production control system, creating business processes and procedures which enabled the collection of accurate labor data so we could establish our core product competence for maintenance repair.• Built a budget model in Microsoft Excel using labor unit rates and material unit rates, and then used that data for insource versus outsource analysis.• Collaborated with programmers to implement daily reports, which reported discrepancies in data accuracy. • Created yearly goals that were tracked and accomplishments that were used in performance evaluations.• Coached staff on developing their business analytical and communication skills to align with the company’s core values to be responsible, professional, honest, and treat each other with dignity and respect.

• Reviewed financial statements and analyzed costs, expenses, and rates for $68M labor budget in engine maintenance facility.• Developed detailed spreadsheets to identify trends and develop accurate forecasts.• Consolidated and analyzed monthly results and budgets.• Developed a contract labor plan utilizing volumes and rates for United and customer engines, as well as administrative and salaried budget plans and all minor material budget plans.• Trained two new employees regarding engine shop processes and procedures. • Processed invoices, ensuring accuracy and payment; resolved any issues.

• Coordinated parts, paperwork, and scheduling of major aircraft modifications at the maintenance operations center and at airport line stations.• Supervised a staff of four employees.• Developed profit plan data for several fleets, assembling and reporting reliability data for monthly meetings, and working with ISD on computer enhancements to improve the business process.

• Implemented a project management software package to track the progress of major airplane modifications at the maintenance operations center.• Created a user-friendly interface.• Developed and implemented a training program for over 500 users.

• Trained and audited employees on time-limit control processes and systems.• Monitored and maintained records for all time-tracked components and inspections required on the aircraft, coding defective write-ups on the aircraft, and data input to maintain the legal maintenance program.• Supervised a staff of 10, wrote performance evaluations, and followed poor performance behavior step processes.

• Implemented a system which monitors time-controlled components, eliminating manual paper cards that could result in errors.• Analyzed the current business process, developing specifications and providing clarification, testing programs, and training users.• Gained proficiency in United mainframe systems and PC applications.

Tracked timed component parts on aircraft. Put in notifications when a part needed to be removed so maintenance could change the part. Responsible for two fleets of aircraft.