Kristen E. Email & Phone Number

Duluth, GA, US

• Create and deliver high-level, executive data read-out and requirements documents based on data discovery.
• Develop detailed data mapping, models, and process flows based off data usage and accessibility by partnering with relevant departments to understand data usage and needs.
• Identify and document product and process gaps needed for data accessibility and work with product on changes.

ServiceNow · Grew usage of ServiceNow by 61%, supporting over 30 departments, by partnering with operational teams to identify opportunities for automations in ServiceNow · Create operational efficiencies by streamlining and automating processes, workforce and request management, visibility and reporting for leadership for better, more insightful decision.

Corporate IT Product Owner solving business challenges and creating data integrity and visibility with SaaS platforms.HubSpot · Partnered with Sales teams to build Sales pipelines and communications to track progress of deals that progress into sales · Automated workflows to streamline routing of communications providing data, tracking and the ability for.

Atlanta, Georgia, United States

President of the Board of Directors for local Atlanta Pet Therapy Non-Profit.

• Product Owner, Scrum Master and Project Manager for website development team collaborating with business, creative, UX and development on website requirements and enhancements.
• Drive and fasciculate project execution between business stakeholders, development and creative to combine multiple websites and brands onto one platform, one brand.
• Proficient in the Adobe Experience Manager platform and custom components.
• Collaborate with cross-functional stakeholders including Content Strategist, Marketing and UX to develop responsive templates and components that support our brand identity while fulfilling business needs.
• Gather requirements from the business stakeholders for website enhancements and work with development team to develop and execute.
• Writing user stories including pre-grooming of user statement, business requirements, acceptance criteria, high-level timeline and level of estimate, as well as continuous updates based on requirement evolutions and.

• Responsible for marketing communications support and promotion of commercial products and services. Build brand awareness through the ViaSat voice and ensure messaging consistency in the marketplace.
• Increase brand awareness and create a consistent message in the market through developing and implementing marketing content: brochures, datasheets, event graphics, web content, advertisements, presentations.
• Develop comprehensive marketing communication plans aligned with business area pursuits
• Support a wide range of services and products across multiple industries, including in-flight internet for business aviation; wireless services for education, hospitality, rail, government, and more; mobile satellite.
• Create new web pages and update existing pages, including content development consistent with the ViaSat brand and voice.
• Responsible for strategy and messaging of 20 – 30 international and domestic events annually: exhibit messaging and graphics, pre- and post-show communication, collateral, sponsorships, and social media.

• Responsible for all marketing and marketing communications needs for the Defense & Space Systems division.
• Responsible for tradeshow planning and execution: contracts, budgets, properties, logistics and travel.
• Developed consistent messaging across marketing platforms for the division: brochures, catalogs, data sheets, and advertising.
• Generated press releases and advertisements for Defense & Space Systems.
• Maintained website content for the division, as well as the content manager for internal marketing website.
• Facilitated customer satisfaction survey.

Roles ranging from Service Agent to Marketing Program Specialist