Kristen Ballenger Email & Phone Number

Lead the successful completion of Software Projects utilizing Amtech's Implementation Methodology. Managing the end-to-end execution of projects requiring strong Leadership/Facilitation skills. Driving successful implementations to completion by establishing plans to resolve/mitigate actions/issues. Following PMI best practices to facilitate project meetings, create status reports with open items, budgets with forecasts and actuals. Validating steps to mitigate risks/issues by clarifying withy key project personnel and communicate solutions for customers. Invoicing /Resource Management on behalf of clients. Lead and/or assist in the development of presentations and proposals for purposes of delivery to customers and/or internal stakeholders. Drive improvements across the Professional Services organizations with the objective of increasing efficiencies internally and improving upon our ability to service our customers. Lead and/or support organizational initiatives of Amtech including sales cycle support, practice aid development, and improving operating procedures. Have an extensive understanding of the capabilities and functionality of Amtech’s solutions and familiarity with the industries our solutions support. Mentor and support other Professional Services team members to improve their skillsets and ability to successfully implement Amtech’s solutions

Hopkins, Minnesota, United States

Minneapolis, Minnesota

Aligned with the initiative to Operationalize Issue Management per contract agreement with the Departments of Defense to accelerate and modernize operational effectiveness in military health. Supporting OptumServe Operations to centralize common services to enhance quality. Focused on OptumServe Issue Management Process Governance. Including: Organizational Readiness, Risk Management, Enhancements, Intake and Communications. Agile UAT Lead which Encompasses Test Planning /Execution, Training, Script Writing, Coordination with Agile Sprints and QA, Business Validation Testing, Defect Resolution, Retesting, Metrics and Reporting).

Greater Minneapolis-St. Paul Area

Aligned with initiatives to drive and support Organizational Readiness and Operational Implementation activities for various value streams. Included Process Governance to identify and create best practices to support Operations. Involves setting up processes for Training, Tool Enhancements, User Guides, Change Management, Provisioning, Communications and other activities.

Greater Minneapolis-St. Paul Area

Program and Project Management under various UHC Domains utilizing best practices for implementation. Proactively align processes with business needs. Utilizing hands-on approaches in identifying correct methods to complete projects on time and within budget. Regularly conducting and analyzing cost/benefits and brokering with other IT services to execute IT projects.

Creating and implementing policies and procedures to guide the process design. Formulating performance measurements. Coordinating procedures and processes for Six Sigma program. Facilitate Six Sigma training CBT’s. Develop, track, analyze, report and implement Six Sigma financial, productivity and project completion metrics. Recognized as SME in Business Area. Completed Green Belt projects achieving certification.

Provide project-related functions for projects within Installation Services throughout the project life-cycle process including, but not limited to the gathering of business requirements, authoring various project related documents, and managing client relationships. Coordinate key project activities per established responsibilities. Negotiate and manage project scope, progress and client expectations. Communicate team and project updates as needed to IT, management, and other client teams. Track and fulfill required status reporting needs. Participated in infrastructure, development, and cross-company initiatives to improve productivity and quality. Built and maintained effective relationships with business partners, IT teams, and clients. Utilize Target best practices in Project Management.

Greater Minneapolis-St. Paul Area

Manage several employees in the deployment of hardware and inventory for all Target Headquarter and distributed locations. Support and execute computer refresh project for Target Headquarters, requiring over 4000+ workstations and the continued involvement of cross-functional business units. Improve processes and increase efficiency on deploying software applications and equipment to meet Target missions. Created inventory reconciliation procedures for more efficient auditing, monitoring and reporting. Managed hardware inventory, producing reports for reconciliation, tracking, and auditing. Lead special projects as assigned including utilizing PMI best practices

Greater Minneapolis-St. Paul Area

Managed Level I and II technical analysts. Developed new and innovative methods for a successful Help Desk. Monitored and analyzed software and hardware issues. Created comprehensive Help Desk manual. Created and managed budget. Responsible for procurement and deployment of PC hardware, software and printers. Asset Inventory Management. Managed corporate laptop checkout program.

Greater Minneapolis-St. Paul Area

• Demonstrated support structure and procedures to clients.• Contributed product knowledge to ease software upgrade processes. • Informed clients of enhancements to recently released versions of currently owned products.• Educated clients on products requiring a broad understanding of corporate IT environments.

Ba, Communications

Activities and Societies: School paper Debate TeamWrote for the Bethel newspaper and enjoyed the process. The debate team was fun and so.

Bachelor'S Degree

Bachelor'S Degree, Communication And Media Studies

Bachelor'S Degree, Business/Corporate Communications