Fully remote position created as the Customer Care function was moved from a regional to division model. Selected as one of two HRD's in the division for this role.- Assimilated 5 regions of separate care operations into one. Aligned all human resources processes resulting in clarity of direction for a team of 90 leaders who were coming together for the first time.- Created a new employee performance management program, developed communications and training materials for leaders and employees.- Selected to lead LOA Management GIG role. Collected data, researched best practices and built consistent practices designed to increase efficiency and satisfaction of human resource team members

Responsible for 4 large customer care locations and the human resources team for each. Traveled frequently throughout the region to build and maintain strong relationships with team members, business partners and frontline employees and leaders. Used strong business partnering techniques to enable the business and its leaders to serve and care for the employees and promote a positive work environment. - Created a series of videos highlighting key employee benefits that enhanced the frontline employee understanding of a complex benefits package. Created the wellness impact series- Consistently provided proactive and preventative labor training for leaders and employees at vulnerable locations resulting in no labor escalations or petitions- Created a guide for welcoming transgender employees into the workforce, used by corporate as a tool for their DE&I resources- Champion for SNU's College for America competency based BA programs, responsible for all communicatons resulting in large enrollment and promotion of employees into higher level positons. Spoke at the Corporate L&D Institute meeting in Hilton Head on the success of our program.- Completed compensation review of all frontline positions, gained approval from SLT and implemented across the region reducing turnover

Consultant in total rewards strategy. Managing preparation of executive compensation statements, revision of PTO program and other projects.

Managed relations with five major US clients to meet service level agreements and financials. Managed a team of five client managers. Worked on continuous process improvement plans to enhance delivery of health & welfare benefits administration. Collaborated with top HR leaders in client companies to design a service delivery model that satisfied business needs.

As a member of the Executive Management Team, set and executed strategic organizational goals for the region's third largest health system which consisted of flagship tertiary care, level 3 trauma center Mercy Hospital (460 beds), Mercy Providence Hospital/Mercy North Shore (144 beds), Mercy Jeannette Hospital, Mercy Primary Care and Mercy Life Center. Led staff of HR professionals to accomplish goals that supported the mission and strategic plan. Promoted and advanced the highest level of service working collaboratively to troubleshoot enterprise-wide issues. Responsible for system-wide talent management, compensation, benefits, employee and labor relations, leadership development, engagement and wellness.