InterContinental Hotels Group (IHG), Atlanta, GA USA• Led project management in Global Sales Strategy Groups & Meetings with a $2.5M budget across B2B Marketing tradeshows, events, associations, digital asset coordination and enterprise-wide support of key relationships.• Led project management Central Investment strategy and weekly Cvent tool utilization activities with hotels across brands and geographic locations. Prepared data sets for global sellers to report on RFP business that converted and closed. Managed annual contract with Cvent for upcoming renewal multi year period that included tool use and analysis. • Developed robust persona profiles for Groups & Events meeting planners, B2B travelers, Corporate Travel buyers, SMEs and luxury travelers using extensive research across hundreds of buyers/travelers around the world.Delta, Atlanta, GA USA• Led Traffic management in for Marketing Channel Enablement and Delivery for all digital campaign emails to SkyMiles account holders via Workfront.• Developed 2024 continuous improvement plan with quick hits and key initiatives for optimizing efficiency and accuracy in traffic management, project management and coordination efforts.• Responsible for daily management of campaign requests to project managers, email specialists, and delivery team incorporating WindowSeat creative elements as required.

• Led Change for CCI in Cox enterprise wide implementation of Workday, a HCM solution. Using PROSCI methodology, utilized stakeholder analysis, communication plans, engagement strategies, training best practices and reinforcement techniques to develop and deliver a comprehensive change plan executed alongside the delivery of Workday for 46,000 employees worldwide. Implemented 11 process modules, 125 training assets, countless targeted and mass communications while working seamlessly with cross divisional team members. Project team was over 400 people working all over the world.• Led Change for CCI enterprise-wide implementation of pay transparency initiative that has policy, compliance, technology, process and people impacts. Connected providing salary range data with Cox culture and values of transparency, developing senior talking points and FAQs for HRBPs.• Led an interdepartmental senior leadership initiative on Supporting Our Leaders in CCI. Campaign included 20 Zoom sessions on 5 leadership skills, digitizing a Talent Solutions playbook on the intranet for leader self-directed use and a communications cascade that spanned 6 months in our three regions and 21 states.• Led Leave of Absence policy and process coordination and harmonization enterprise wide resulting in equitable employee experience across three divisions with leave policy and benefits. Communicated business case results that included ease of understanding, implementing and maintaining a simplified set of leave policies (Paid Parental, Military, Unpaid, Short Term disability and Flexible vacation.)• Led Change for two M & A deals in CCI to expand our fiber network and increase our managed cloud service offerings. Both deals involved acquiring and onboarding hundreds of employees in remote locations to support CCI’s growth initiatives. Employees were prepared and seamlessly included in Cox systems, communications, training and retention metrics.

Lead change planning, management and sustainment. Build and manage stakeholder relationships. Facilitate cross functional project team. Analyze people, process and technology to understand business impacts. Research best practices within and outside the organization to establish benchmarks. Calculate and build plans to mitigate risks. Create and manage communications. Develop metrics that provide data for deployment, measurement and indicators for future process improvement. Provide change management consulting, including tactical guidance and support.

• Led organizational design effort in Global Sales B2B Marketing using SIPOC methodology to assess the team, evaluate current workload, and recommend a new structure and governance model for prioritized initiatives. • Used Design Thinking methodology in complex program management to launch a Global Sales Program for Small and Medium businesses and to integrate a newly acquired hotel brand into IHG. • Managed a $10M budget with multiple interdisciplinary internal teams and vendor resources to meet launch dates and subsequent process and product releases. • Delivered analysis, recommendations, and weekly project status reporting to executives and team members. • Developed and implemented business and talent strategy, change management and communication plans in support of transformational client goals and new organizational capability development objectives. • Created communication templates and tools for all channels to provide universal look and cohesive voice of digital communication deliverables. • Ensured training and new job descriptions were implemented in alignment with overall project workplan including recommended learning paths. • Conducted business unit process analysis and work product inventory, including best practice recommendations on organizational structure, scope and improved work processes.• Assessed a pending acquisition company for people, process and technology and integrated roles, tools and communications to smoothly transition resources.

• Led program and project management for training development and delivery for Sales, Retail and Cox Business. • Managed a $4M budget across internal departments and external vendors to ensure effective, robust and engaging training courses for Cox University field and supervisory employees. • Managed communication project delivery using the 4 D’s methodology for clients that include discovery, assessment, development of alternatives and implementation of new methods and content. • Developed and implemented new overall system and metric (NPS and eNPS) that included strategy, change management, training and sustainment.• Conducted assessments of current communication frameworks and channels, effectiveness of message and efficiency of talent and resources in a global environment. • Developed internal messaging campaigns and events to sustain focus on Net Promoter Scores.

• Managed Recruiting, Hiring and Onboarding functions for a large expansion of the Digital Media team.• Hired 60 new team members. • Responsible for project planning, execution, executive reporting, communications and change management activities

• Led project and achieved SACS accreditation designation. • Facilitated strategic planning sessions to develop goals, specific objectives and communications. • Provided training for behavior modification using change management interventions. • Created and led a robust training program based on national performance standards by job function to be interactive, cross-disciplinary and measurable. • Designed and delivered communication and personality profile sessions to professional educators. • Completed Masters of Education. Recommended for Director of Non-Profit company.

• Selected by VP to be Lead Staff Director of Customer Care, a 1400- person global service organization.• Responsible for setting strategy, defining objectives and targets, developing standardized processes and creating motivating and empathic employee communications to 9 states and 41 field locations. • Created and implemented organizational design recommendations and complex workforce plans to include consolidation, centralization and specialization of processes and roles. • Led communications, training and change management work streams for Care Transformation, a high visibility project to merge BellSouth Customer Care into AT&T WCS with the AT&T acquisition.• Project delivered organizational geographical consolidation while maintaining high customer satisfaction and stellar operational metrics. • Managed organizational design work integrating another service organization into Customer Care with a focus on process design and training by role. • Led communications work stream on merger planning team that included multi-media messaging. • Redesigned project management support structure; including tools, training, job titles, and work handoffs.• Directed strategy development and "branding" of Customer Care. • Led team in developing financial and operational metrics targets, new organizational design, process improvement initiatives and communications structure. • Focus on strategic communications within BellSouth on organizational accomplishments, rewards and recognition and relationships with paying customers. • Led messaging via live and taped video broadcasts, newsletters, website development, regular conference calls and face-to-face leadership meetings.• Designed and led bi-annual planning conferences for 100+ managerial leadership team. • Selected to report directly to the Vice President.

• Managed organizational design work integrating another service organization into Customer Care with a focus on process design and training by role. • Led communications work stream on merger planning team that included multi-media messaging. • Redesigned project management support structure; including tools, training, job titles, and work handoffs.• Directed strategy development and "branding" of Customer Care. • Led team in developing financial and operational metrics targets, new organizational design, process improvement initiatives and communications structure. • Focus on strategic communications within BellSouth on organizational accomplishments, rewards and recognition and relationships with paying customers. • Led messaging via live and taped video broadcasts, newsletters, website development, regular conference calls and face-to-face leadership meetings.• Designed and led bi-annual planning conferences for 100+ managerial leadership team. • Selected to report directly to the Vice President.

• Facilitated senior management in public and private sector organizations to develop strategy and objectives. • Trained and facilitated process improvement, problem-solving and customer satisfaction measurement teams in C&L methodologies across the nation. • Designed and delivered twelve high performance organization training courses for major consumer products client including teambuilding, problem solving, change management, project management, process improvement and program management. • Administered and analyzed organizational assessment surveys and customer satisfaction data. • Developed and conducted change management interventions to enhance teambuilding and skills transference, also using the Myers-Briggs Type Indicator. • Promoted to Senior Associate the earliest in the Firm's history. Offered managerial position by client.

• Supervised and executed office visit interview segment of recruiting program. • Managed twenty-one interviews and six recruits per day. • Maintained national recruiting database for Washington, DC office. • Assisted Director of Recruiting with special projects. Offered promotion to Recruiting Coordinator