Major Projects 1) UMass Memorial Health Care – Worcester, MA, Senior Program Manager for big-bang Epic implementation (5 primary hospitals with 200+ ambulatory clinics2) Steward Healthcare Network – Dedham, MA, Project Manager for ambulatory care manager software implementation (Athena/Optum)3) Ascension Information Services (Indiana Region) – Indianapolis, IN, Project Manager for 3 full scale software replacement projects

• Directly managed Orders and Results, Security, MLM, Clinical Documentation, Pharmacy, Workflow, and Order Set build teams; provided indirect oversight of Testing, Training and Reports teams• Worked with vendor and third party consultants to establish reporting metrics, project goals, and escalation pathways for identified issues/risks• Conducted resource gap analysis; made recommendations for staffing based on plan requirements

• Led effort to upgrade 5.0 SP3 to 5.5 FP1• Directly managed Orders and Results, Security and MLMs teams; provided indirect oversight of configuration teams for Clinical Documentation and Pharmacy Orders teams• Developed and maintained an integrated project plan for all configuration teams; led efforts to develop phased go-live strategy• Assisted in the establishment of departmental change control process• Acted as a liaison between Lahey and Allscripts to ensure the project was adequately staffed and progressed according to the timelines• Established a formal database management process• Worked with the Finance and Interface departments to design SCM location tree, advising about implications of the decisions on SCM functionality• Developed enterprise-wide SCM5.0/5.5 security schema that encompassed both core clinical, ancillary, and non-clinical users• Designed regression test scripts and implemented a formal problem resolution process• Managed configuration teams for Orders and Results, Security, MLMs and system dictionaries• Completed configuration of orders, forms, order sets and worklists for numerous nursing and ancillary departments• Facilitated future state workflow sessions with multi-disciplinary teams to determine gaps in current state vs. future state functionality• Completed resource analysis and made recommendations for staffing to meet project goals/timelines• Developed and managed a project plan for Orders and Results and Security Analysts

• Facilitated process improvement initiative that decreased pharmacy errors by 67%.• Coordinated regulatory survey activities for over 20 departments.• Assessed adequacy of current programs in meeting internal and national quality standards. • Led performance improvement teams leading to increased reliability in patient safety measures.

• Managed online occurrence reporting system for all incoming patient complaints.• Decreased turnaround response time for all patient complaints by 29%. • Assisted in the implementation of an organization wide proactive response system to voiced concerns from patients, staff or physicians. • Assisted Nursing Research department with administrative support functions as needed.

• Managed credentialing paperwork for on-staff physicians. • Restructured work flow for re-privileging documentation. • Composed documents as needed by the department leadership and by the physicians.

• Organized patient charts.• Located lost or missing documents and pulled charts for physician review.