Kristen Cromer Email & Phone Number

Denver, Co, Us

New York, Ny, Us

• Responsible for organic growth across top accounts through client satisfaction and retention, and ensuring quality and innovation in product delivery• Formalized the Strategic Accounts practice, unifying the team and driving performance to organically grow our portfolio of business• Established performance expectations and coached the team to meet and exceed those expectations• Established strategic account planning process, both annual and quarterly• Worked directly with clients to ensure effectiveness of work and year-over-year growth of accounts

New York, Ny, Us

• Led large team of experience designers, strategists, and leaders to unify, modernize, and evolve the practice• Reenergized and rallied the team to improve morale and generate new ideas for process and design• Served as executive sponsor on projects, where I led teams to navigate the challenges of product design and development, and ensure quality of delivery• Brought strategic guidance and ideas to clients in using technology and design to drive their business success• Collaborated closely with leaders from other teams (executive, engineering, brand) to drive internal initiatives and ensure success of project work

New York, Ny, Us

• Defined offering and go-to-market messaging for Design and Build capability within the Experience Business • Established global community of design and strategy professionals to share knowledge, experience, frameworks, and process• Drove global growth through new business pursuits and consulting with client executives

New York, Ny, Us

• Managed integrated capabilities of the Experience team, including research, data strategy, content strategy, and engagement management in addition to design• Drove revenue growth for the US XD team through new business pursuits and expanding existing accounts

New York, Ny, Us

• Grew agency revenue year over year, winning large accounts and increasing our healthcare book of business extensively• Maintained client satisfaction and executive-level support through the full execution of projects• Managed, coached, and grew a new generation of experience professionals, leading the team through organizational change and the challenges of work during COVID

Denver, Colorado, Us

• Established and grew a healthcare Experience Design practice by expanding our client roster, bringing innovative solutions to clients, and building knowledge and experience of healthcare in our team• Managed our design professionals and evolved the skill makeup of the team to adapt to changing client needs• Defined career progression parameters, established review and coaching process to support team members in their growth

Denver, Colorado, Us

• Managed a team of design professionals, including career coaching and resource management to ensure appropriate skill progression• Defined process and templates for our core work

Denver, Colorado, Us

• Led teams of designers, engagement managers, researchers, and developers on large projects• Drove successful work for large client engagements

Philadelphia, Pa, Us

• Established and managed a design studio in Denver• Defined design direction for software applications and websites• Managed teams of UX designers, visual designers, researchers, and developers• Managed client accounts and provided consulting for client stakeholders to clearly define business goals and drive design solutions• Oversaw delivery of projects across the firm, including budget management, utilization forecasting, and resource allocation

Philadelphia, Pa, Us

• Identified opportunities for organizations to improve interactions with customers, employees, and partners• Led efforts to design elegant user experiences in digital products and communication channels• Managed accounts and supported business development• Established and managed a Think Brownstone studio in Denver• Oversaw delivery across projects, including managing budgets, utilization forecasting, and resource allocation• Established processes for efficiently staffing, monitoring, and managing budgets of projects

• Founding member of Tandem Learning; played pivotal role in establishing the company as a respected design firm• Consulted with client organizations to identify learning needs and define strategies to address learning and performance gaps• Established design direction and managed creation of all instructional deliverables, including simulations, serious games, and large-scale curricula for both client and product development initiatives• Developed new strategies for the use of technology in creating effective learning experiences• Defined a design standard for the use of Alternate Reality Games as a learning strategy for events and training initiatives

Ms, Educational Technology

Bs, Computer Information Systems