As an HR Generalist at Level Ahead, I play a key role in supporting our mission to provide exceptional Applied Behavior Analysis (ABA) services. My responsibilities encompass a wide range of HR functions, including:- Recruitment & Onboarding:Manage the full recruitment lifecycle, from sourcing candidates to conducting interviews and facilitating a smooth onboarding process for new hires. - Employee Relations:Serve as a trusted resource for employees, addressing inquiries, resolving conflicts, and fostering a positive workplace culture.- Performance Management:Assist in the development and implementation of performance management systems to promote employee growth and organizational effectiveness.- Compliance:Ensure adherence to labor laws and regulations, maintaining up-to-date knowledge of HR compliance issues relevant to the ABA field.- Data Management:Utilize HRIS to maintain accurate employee records and generate reports to inform decision-making.I am dedicated to promoting a collaborative and inclusive environment that supports the professional growth of our team while ensuring the highest quality of care for our clients.

Administrative Coordinator for Applied Behavior Analysis company servicing children with Autism.

As the Director of Administration at IBO, I oversee various administrative functions critical to the efficient operation of our clinic and with our in home clients. I manage the intake of new clients, as well as scheduling, billing, insurance and authorization management, and personnel oversight to ensure the highest level of client care and operational excellence.**Key Responsibilities:**1. **Client Intake and Scheduling:** - Oversee the intake process for new clients, ensuring accurate and complete information is collected. - Coordinate with clinical staff to schedule appointments and allocate resources efficiently. - Maintain a client-centered approach, ensuring timely and smooth transitions for new clients.2. **Billing, Insurance, and Authorization Management:** - Oversee insurance verification, pre-authorization, credentialing and follow up on claims processing. - Collaborate with the finance team to address billing inquiries and discrepancies. - Manage Patient records in the EMR/EHR systems. 3. **Personnel Management:** - Lead and manage administrative staff, providing guidance and support. - Conduct performance evaluations, identify training needs, and facilitate professional growth. - Foster a positive and collaborative work environment, promoting teamwork and effective communication.4. **Operational Efficiency:** - Develop and implement streamlined processes for administrative tasks to optimize efficiency. - Identify areas for improvement and propose solutions to enhance clinic operations. - Collaborate with clinical and management teams to align administrative functions with overall clinic goals.5. **Compliance and Regulatory Oversight:** - Ensure adherence to industry regulations and clinic policies in all administrative activities. - Stay up-to-date with changes in ABA standards of care and training, insurance billing, authorization requirements, and relevant regulations.

General research/employee handbook development, email and calendar management, social media management, appointment scheduling, supervision scheduling/tracking , creating training's and guidelines, follow up with clients/patients and insurance companies for authorizations and credentialing, sending client invoices, answering phone calls via virtual phone services, EHR implementation/management, verify clinician notes/time sheets and transcribing them, and other administrative duties relative to the client.

Maintained and oversaw six to ten different kiosks, managed sales and training with kiosk employees, troubleshot technical issues with customers, set sales and training goals monthly. Created a positive and inclusive work environment allowing training to be productive. Addresses performance issues with management in a timely manner. Prioritized training and sales to ensure customers shopping experience wasn't hindered. Maintained a close relationship with all sales staff to ensure a quality product was being delivered.

Assisted with scheduling and inventory. Lead and managed soldiers with strong team-building skills, organized documents and developed new training including: education, training aids, Leaders Book, mission logs, mission books in increase organization through the unit using clear and concise plans of action, ensured soldiers adhered to US Army physical fitness standards and job performance standards in a fast-paced environment. Ability to handle confidential and sensitive information by obtaining a active Secret Security clearance.