- Plans, implements, and managers online courses including coordination and collaboration with eLearning vendors including member/customer onboarding administration, asset capture, instructional design, and quality course design reviews and other associated duties.- Plans and oversees the implementation of professional development programs for live events and online courses.- Collaborates with the Chief Content Office to establish operating and implementation plans for eLearning program. Supports the development of strategic offerings/initiatives, related policies and procedures, and program promotion of ICA education.- Plans and oversees faculty identification and development and implements best practices in program development and delivery to support member/customer competency completion.- Leads ICA's training task force including planning, organizing, scheduling and arranging meetings, events, webinars and programming for ICA education including meetings with subject matter expert volunteers in support of association's training strategy. Prepares agenda, presentations, reports, and notes, including dissemination of materials in support of training.- Researches and recommends new instructional strategies to remain competitive in the delivery of education. Implements new education offerings for ICA (programs, events, services) in collaboration with Chief Content Officer.- Plans, operates, promotes, and evaluates a schedule of interactive video classes and video services.- Oversees the production of high-quality video, multimedia, and graphic materials to support the delivery of instruction and services in support of educational strategy. Collaborates with staff, faculty and member/customer organization to plan, script, and deliver instructionally and aesthetically sound media productions.- Plans, manages, budgets, and evaluates projects and productions for the ICA Education Department ensuring the integration of activities with ICA's strategic plans.

- Managed and coordinated all aspects of planning for e-learning, face-to-face programming, and professional development activities, including content development, platform maintenance and speaker management- Developed marketing strategies, promotional materials and registration processes- Contracted with hotel, CVB, transportation, audio/visual and other meeting logistics vendors- Solicited and managed exhibitors and sponsors to support events, and ensured all sponsor fulfillment and expectations were met- Performed and excelled in onsite execution, and post-event wrap up- Project-managed and maintained strong relationships with member committees, instructors, curriculum developers, vendors, customers, and staff to successfully implement and execute continuing education programs on time and on budget- Managed budget forecasts and provided routine updates and reports both verbally and in written format, with proposed resolutions to potential risks- Conducted member-based continuing education needs assessments to ensure association was fulfilling and exceeding member expectations, and planned educational programming strategies based on assessment findings

- Coordinated all aspects of program planning for conference, on-demand learning, and in-person events, including pre-planning (speaker relations and contracting ranging from $4,000 to $100,000, vendor relations, content development, onsite execution, and post-event wrap up)- Project-managed client and staff team work plans to ensure deadlines were met and potential risks were alleviated- Managed budgets and staffing forecasts and reported information internally to client executives and externally to volunteer leaders to ensure adherence to budget guidelines and scope of services- Maintained strong client relationships with over 10 volunteer groups, while supporting multiple clients to ensure satisfaction- Advised client and staff team on answers to critical questions concerning activities, problems or issues. Developed rapport with supervisors and produced routine updates and reports both verbally and in written format, with proposed resolutions to potential risks- Proactively demonstrated industry knowledge by contributing effective and creative ideas to client planning and analysis processes, contributing to client growth

- Developed, planned, and executed conference/program/attendance goals for clients in the technology and business industries, including Feeding America, the Association of Professional Researchers for Advancement (APRA), the International Avaya Users Group (IAUG), and the International Carwash Association (ICA), while performing simultaneous project management functions for numerous clients- Analyzed evaluations for conference and online educational offerings to improve future program content- Facilitated online training opportunities utilizing eLearning courses, webcasts and live capture techniques at educational conferences

- Coordinated and executed all educational aspects of annual or semi-annual conference programs, including pre-planning, speaker relations and communications, content development with volunteer leaders and post-event conclusion and evaluation- Supported four clients and client teams on a daily basis and executed processes with continuously changing methods and procedures in a matrix environment- Prepared and provided edits to marketing content for program guides, website and member/speaker communications

- Coordinated logistics of conferences, trade shows and webcasts (20-800 delegates), including audio/visual equipment, speaker and meeting logistics, and hotel/travel arrangements- Prepared and maintained correspondence between speakers, exhibitors/sponsors, and facility contacts, acting as key liaison- Assisted in coordination of exhibition and sponsorship for events- Provided onsite support for the organization, speakers, and conference participants- Designed and coordinated all onsite conference materials including brochures, CD-Roms, evaluations, and signage- Performed post-event projects including final evaluation reports, budget maintenance and post-event analysis- Updated and maintained conference websites- Updated and maintained speaker and participant information in AM.Net database

- Coordinated logistics of Conferences and Congresses (500+ delegates) in international countries, including catering, audio/visual equipment, and hotel/travel arrangements- Developed online abstract submission and registration processes- Coordinated exhibition and sponsorship for events- Developed and implemented multi-faceted marketing strategies and promotional materials for events- Performed post-event projects including final reports- Designed member newsletters, special reports, and entries in professional journal, Child Abuse and Neglect- Assisted in fundraising research, promotion, and events

- Provided logistical support for all home football games- Offered and excelled in customer service for fans before, during, and after all football games and events

- Created, organized, and executed in-store customer events- Performed market research and implemented marketing strategy for company

- Organized and executed Serve-a-thon and IMPACT Day events- Recruited and organized 300 volunteers- Researched and designed materials for annual events- Learned and executed post-event necessities including final reports and thank-you letters