Registered Nurse
CurrentStaff nurse fulfilling roles of clinical triage nurse, health advocate, and clinical navigation supporter.Clinically triaged to assess the severity of the patient’s health concerns using evidence-based protocols and algorithms in directing care to the right healthcare resource in a timely manner without compromising quality or safety.Navigated support to include: condition education, care options, and planning, care compliance, medication adherence, shared decision support, and care coordinationStayed within the RN scope of practice by strictly following the protocols set by Clear Triage unless directed to do otherwise by a provider on the clinical team, then documenting appropriately in Advocate when a change does occur. Proactively outreached members of high-risk, rising risk, and those with a gap in care members and assisted them in making the necessary lifestyle and behavior changes.Assisted in revising current mental health crisis policies, developed new policies, and implemented company-wide changes by educating employees on how to use QPR protocol questioning and how to access appropriate resources.