Kristen Kellard Email & Phone Number

Remote

• Responsible for leading a subset of department operations and actively contributed to developing and optimizing department strategy, including efforts to maintain company’s and Issuer partners' compliance with.
• Served as a regulatory advisor and influencer to both internal and external Stakeholders
• Represented and championed on behalf of Third-Party Administrator (TPA) company to Issuer counter-parts and regulatory agencies (e.g., CMS, AHIP, BCBSA)
• Led design and implementation of department work management system, including workflow, reporting, and expansion to five (5) additional departments o Department reporting – KPIs and volume, by topic and user (metrics.
• Co-created and established department Standard Operating Procedures (SOPs) and Best Practices; championed innovative practices with focus on efficiency, consistency, and value
• Co-created and evolved standard regulatory communications, now presented as foundation of company’s internally-distributed regulatory knowledge and highlighted as key benefit by all client partners

• Responsible for assisting with many aspects of Regulatory Affairs strategy and operations, which includes ensuring compliance with applicable laws, policies, and operating procedures for both HealthPlan Services and.
• Actively participates in regulatory-related conference calls, meeting and work groups to ascertain key information discussed; includes in written and verbal regulatory updates
• Meeting Participation roles include: Scribe / Presentation, Verbal Q&A, Online Chat, and Consolidating and Publishing Meeting Notes
• Monitors federal repositories (e.g., zONE, REGTAP) for recent regulatory publications. Maintains necessary regulatory-associated subscriptions to conduct its business
• Drafts internal communications regarding assigned regulations / legislation.
• Assists with development of business and IT requirements based on regulation guidelines.

St. Petersburg, FL

Initiated and supervised internal audit project with objective to ensure policies and procedures are metManaged ongoing internal review and updates of policies and procedures to coincide with Federal and State guidance Managed multiple outlook inboxes to aide in communications throughout the companyAdministered company knowledge base project, including.

St. Petersburg, FL

Supported an overall goal, focused on improving the quality of customer service provided by Member Service Representatives Carefully listened to call recordings of representatives and provide feedback in areas the representative may improve, as well as highlighting the positive actions taken by that representativeSupplied representatives with supporting.