Founder And Principal Consultant
CurrentProviding access to a variety of event tech + services to empower B2B experiences
Sep 2023 - Present
AeroLeads people directory · profile
Kristen Lott Email & Phone Number
Event Services & Consulting
at
KL Event Services
3 work emails found
@splashthat.com
3 phones found area 502, 855, and 212
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Event Services & Consulting
Location
Denver, Colorado, United States
Who is Kristen Lott? Overview
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Quick answer
Kristen Lott is listed as Event Services & Consulting at KL Event Services, based in Denver, Colorado, United States. AeroLeads shows a work email signal at splashthat.com, phone signal with area code 502, 855, 212, and a matched LinkedIn profile for Kristen Lott.
Kristen Lott previously worked as Founder and Principal Consultant at Kl Event Services and Sr. Director of Support at Splash (Splashthat.Com). Kristen Lott holds Bachelor Of Arts, Journalism Major And English Minor, Cum Laude from The Ohio State University.
Company email context
Email format at KL Event Services
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{first_initial}{last}@splashthat.com
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AeroLeads found 3 current-domain work email signals for Kristen Lott. Compare company email patterns before reaching out.
Profile bio
About Kristen Lott
Kristen Lott is a Event Services & Consulting at KL Event Services. She possess expertise in social media, copy editing, social networking, feature articles, microsoft office and 23 more skills.
Listed skills include Social Media, Copy Editing, Social Networking, Feature Articles, and 24 others.
Current workplace
Kristen Lott's current company
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15 roles
Kristen Lott work experience
A career timeline built from the work history available for this profile.
Sr. Director Of Support
- Tripled paid support plan customer segment to 16% and doubled revenue to $1MM+ ARR, including premium support volume increase with 2-4x faster SLA timelines- Decreased annual spend by 15% in consolidated software costs and repurposed segment of support for additional efficiency gains by onboarding two BPO vendors- Oversaw launch of Voice of the Customer, Support Shadowing, Quality Assurance, go-to-market feature release, case escalation programs, and multi-channel staffing in six global time zones
Apr 2021 - Mar 2023
Director Of Support
- Decreased time spent per ticket by 23% and resolution time by 92%- Launched tiered support plans for new subscription revenue stream- Developed new customer SLAs and incident response plan with engineering- Launched department career pathing with technical and leadership tracks- Deployed coordinated OKR framework from department to individual level
Jul 2019 - Apr 2021
Sr. Customer Support Manager
- Founded office in Phoenix, AZ for Customer Success department- Hired and directly managed growing workforce from two to 17 members, spanning four shifts and two locations- Defined scope for premium support offering and on-site services launch to global enterprise clients- Expanded coverage hours to from one time zone to 24/5, while overseeing partial coverage from BPO vendor - Decreased first response time by 70% and resolution time by 60% with 3.5x ticket volume- Developed Standard Operating Procedure, Escalated Operating Procedure, and multi-channel responsibilities for tiered B2B and B2C business models- Implemented systems strategy through software automation and integration strategy (Zendesk, Salesforce, Slack)- Built manual workforce management- Created team and individual reporting for KPIs, product insights, and client support data for Customer Success, Product, and Revenue Operations- Developed department internal knowledge base in Confluence
Feb 2017 - Jul 2019
Senior Customer Support Specialist
- Solved 10K+ tickets while acting as key stakeholder for three platform version upgrades, along with mobile app and feature launches- Developed B2B support strategy, including mid-market and enterprise- Led technical troubleshooting and developed strategy with in-house and external tools (FullStory) - Co-led redesign and reorganization of Help Center for target audiences
Jan 2016 - Feb 2017
Community Manager & Support Specialist
- Managed all incoming support inquiries for B2C offering via email and phone- Launched Zendesk- Built 300+ article Help Center and support onboarding materials- Developed troubleshooting process for platform technical issues in Bandcamp, JIRA- Analyzed customer experience to influence platform UX and roadmap, using Inbenta search optimization and analysis
Nov 2014 - Jan 2016
Concerts Agent Assistant
- Supported two concerts agents by booking performances, negotiated deal terms, drafted contracts, and routed tours for 16 clients and company roster of 100+ artists in US and internationally- Collaborated with artist management to develop, circulate and synchronize press materials and marketing plans for 35-date national tours- Generated and analyzed client performance data to project future routing, determine collaboration with complimentary artists and asses market value
Aug 2013 - Oct 2014
Talent Assistant
Managed inquiries, project calendars, and completed legal review for agents in all departments before selected by concerts agents
Jul 2013 - Aug 2013
Editorial Intern, Western Union Team
- Wrote and copy edited articles daily for style, structure, tone, content and packaging on foreign currency exchange for microbusiness owners and high-net-worth individuals- Created and implemented SEO templates for 100+ articles using Google's Keyword Tool
Mar 2013 - May 2013
Editorial Intern
Wrote 28 news and nine feature stories for the bimonthly magazine, the Talking Stick
Jul 2011 - Feb 2013
Writing Intern
The Voice-Tribune
Wrote 10 local stories on prominent figures and issues in the Louisville area, while copy editing all articles for production and generating story ideas for theme editions
May 2012 - Aug 2012
Entertainment Section Editor
- Copy edited and published daily articles with supplemental hyperlinks and multimedia- Provided and managed section themes, story ideas, interviews and music playlists- Interviewed entertainment figures, including Foster the People and Jack's Mannequin - Blogged weekly on relevant college topics
Dec 2011 - Mar 2012
Entertainment Staff Writer
- Staff writer for the Entertainment section covering music, art, television, movies and young celebrities- Wrote and edited articles both relevant to the section and a college student audience- Researched and provided story ideas, interviews, music playlists and photography for articles- Employed social media to share articles and gauge student opinion
Aug 2011 - Dec 2011
Public Affairs, Social Media And Writing Intern
- Designed and wrote the agency newsletter in multiple online formats- Researched for and assisted in creation of the website redesign proposal- Developed and utilized Twitter for the agency- Created Twitter and Facebook social media strategy presentation to teach superiors- Produced and edited disaster preparedness information for online and print distribution in general and functional-needs communities- Participated in FEMA education courses and read literature on emergency management, public affairs, disaster types and website design.
Jun 2011 - Aug 2011
Reporter And Copy Editor For The Lantern Newspaper
- Wrote more than 20 news and feature stories for the Arts and Life section by seeking out and interviewing various sources- Researched and provided story and multimedia ideas for the Arts and Life section on a weekly basis- Edited campus, entertainment and sports articles for accuracy while adhering to the AP Stylebook
Mar 2011 - Jun 2011
3 education records
Kristen Lott education
Bachelor Of Arts, Journalism Major And English Minor, Cum Laude
The Ohio State University
Summer Publishing Institute, Publishing
New York University
Journalism, Italian, Food And Wine
Florence University Of The Arts
FAQ
Frequently asked questions about Kristen Lott
Quick answers generated from the profile data available on this page.
What company does Kristen Lott work for?
Kristen Lott works for KL Event Services.
What is Kristen Lott's role at KL Event Services?
Kristen Lott is listed as Event Services & Consulting at KL Event Services.
What is Kristen Lott's email address?
AeroLeads has found 3 work email signals at @splashthat.com for Kristen Lott at KL Event Services.
What is Kristen Lott's phone number?
AeroLeads has found 3 phone signal(s) with area code 502, 855, 212 for Kristen Lott at KL Event Services.
Where is Kristen Lott based?
Kristen Lott is based in Denver, Colorado, United States while working with KL Event Services.
What companies has Kristen Lott worked for?
Kristen Lott has worked for Kl Event Services, Splash (Splashthat.Com), Icm Partners, Imagination Publishing, and Association Of College And University Housing Officers - International.
How can I contact Kristen Lott?
You can use AeroLeads to view verified contact signals for Kristen Lott at KL Event Services, including work email, phone, and LinkedIn data when available.
What schools did Kristen Lott attend?
Kristen Lott holds Bachelor Of Arts, Journalism Major And English Minor, Cum Laude from The Ohio State University.
What skills is Kristen Lott known for?
Kristen Lott is listed with skills including Social Media, Copy Editing, Social Networking, Feature Articles, Microsoft Office, Seo, Ap Style, and Wordpress.
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