As a Policy Administrative Specialist at Nissan's North America headquarters located in Franklin, TN, I manage the status of extended warranties, ensuring accurate documentation and compliance with company policies and regulations when adjusting or canceling warranties for various reasons.

As an Executive Assistant at an IT services company based in Nashville, TN, I supported the sales department and executive team by managing client databases and relations. I ensured a positive customer experience by assessing tech support urgency and delegating tasks to IT staff based on their expertise. Additionally, I screened communications for the executive team, prioritized messages, and responded on their behalf, all while conducting research and compiling data to support executive decision-making.

As a news producer for a CBS affiliate in Huntsville, AL, I was responsible for producing local evening broadcasts, creating engaging daily segments, and selecting promotable stories that attracted sponsorship. I worked closely with reporters and the production team to ensure smooth coordination and timely delivery of news, even in the face of breaking events.Key responsibilities:• Produced local evening broadcasts, ensuring timely and relevant content• Developed daily themed segments and selected promotable stories that gained sponsorship• Managed the broadcast schedule and facilitated communication between reporters and production staff• Adapted swiftly to breaking news, maintaining broadcast accuracy and flow• Collaborated with photographers to select visuals that enhanced news stories• Proofread and ensured accuracy in all text elements before airing• Developed strategies aimed at increasing viewership and engagement

As the City Government & Economic Development Reporter for Pulaski, TN's only local newspaper, I covered local news, focusing on how community leadership navigated challenges such as COVID-19 and emerging protests. My work was published in both print and online, contributing to a publication with over 150 years of history.Key responsibilities:• Reported on city government initiatives and economic development efforts• Wrote articles covering local leadership's response to the COVID-19 pandemic and national protests• Assisted in editing and proofreading fellow reporters' work, maintaining journalistic integrity• Published in both print and online editions, with my work archived in the Pulaski Citizen

At a manufacturing plant in Pulaski, TN, I provided front desk administrative assistance, supporting multiple departments. I served as the primary point of contact for visitors and screened communications for the executive team, ensuring efficient operations and timely responses.Key responsibilities:• Served as the main point of contact for visitors and handled inquiries• Screened and directed communications for the executive team• Created and maintained efficient filing systems to streamline record-keeping• Assisted with the onboarding process for new employees• Managed and processed expense reports for executives

Produced the weekday morning news for a local Fox News affiliate. Responsible for gathering content, editing scripts and creating original content within the iNEWS program. Also responsible for show timing and adapting in the moment for breaking news.