Manage local delivery pipeline, scheduling volumes, and actively set individual and team targets.Oversee Delivery Center staff and determine resource use to ensure customer appointments are staffed appropriately.Support the Regional Delivery Manager in recruitment and interviewing of candidates who possess the skills necessary to help achieve delivery goals.Train and coach team members to consistently develop strong customer rapportAssist in the planning, implementation, and follow up of Delivery Center operational tasks and projects.Help control expenses, including staffing, supplies, and services.Work collaboratively with other departments, especially Service, Sales and Finance. .Proactively mediate and resolve any customer concernsMonitor daily deliveries, create reporting metrics, and actively review information with the Regional Delivery ManagerMaintain constant focus on improving the Tesla delivery experience.

Assistant to the Branch Manager, responsible for overseeing all aspects of day-to-day branch operations, with focus on customer service, promoting sales referrals and mitigating risk. Provide day to day work direction to customer service staff in the branch. Managing operations on a daily basis to ensure that bank policies and procedures are being followed, while providing technical work guidance/training to branch staff on operation processes.Approving or disapproving transactions within assigned signing authority limit to ensure that operational losses are minimized by adhering to policies and procedures of the bank.Monitoring and controlling personnel and operating expenses.Ensuring staff is in compliance with all regulatory requirements.Reviewing and managing any and all communications of policy/regulation changes. Performing the role of office Security Coordinator. Reviewing and approving Scheduler 360 work schedules.

Assist with management of branch operations. Ensure that operating procedures are being followed. Minimize operating losses by adhering to policies and procedures of the bank. Ensure that reports and performance reviews are processed in a timely manner. Act as liaison between branch and Support Departments, i.e., BOS, Risk Services, Direct Banking Center, et al. Resolve errors or adjustments effectively and efficiently. Ensure that customer problems and complaints are maintained at a minimum level and are resolved to the customer's satisfaction, professionally, at the branch level. Approve referred items within authorized limits. May prepare branch work schedules using Scheduler 360.

•Providing support to the operations side in banking center on a daily basis including; resolving customer complaints and problems, advising supervisor of unresolved problems, approving referred items within authorized limits, and backup in critical operational areas during peak periods. •Responsible for the work direction and coordination of assigned employees in multiple operational areas of our banking branches: Commercial, Customer Service and New Accounts. •Assisting responsibilities include: Adhering to all bank operational procedures and guidelines. •Preparing and monitoring the daily and weekly work schedules of assigned employees to ensure equitable work distribution and uninterrupted customer service. •Providing technical guidance and advice to assigned employees on work related problems, input to the Customer Service Manager on employee performance reviews, and counseling. •Training and Cross-training of assigned employees, including scheduling and assignment of training priorities.

-Balanced all ATM machines in banking center on a daily basis -Responsible for daily goals in selling multiple financial products -Contributed to the training of entry level employees-Provided excellent multi-tasking, data entry, and customer service skills.