Kristen Melaugh Email & Phone Number

Washington Dc-Baltimore Area

At Murder Mystery Company, we provide an immersive entertainment experience for a variety of people. As an actor, my job was to arrive to the venue fully prepared with costumes, materials, and memorized a variety of characters and scripts. We would interact with the client to make sure we provided the best possible experience, that they would be satisfied and entertained with our services without worry. We would involve everyone in the audience in the show, interacting while in character, using improv to answer all questions and get them involved in the process. We would assign characters to some audience members, and encourage everyone to interact and work together to solve the mystery, working hard to ensure a fun time was had by all.

Jacksonville, Florida, United States

My job was to work independently to pick up and drop off customers at various locations within the company's service area. As a driver, I was responsible for using our app based program to check for customers, drive around and promote the company as well as the businesses sponsoring us. I would provide customers with entertainment and good conversation. I would provide suggestions on local sights, restaurants, and even facts about the city's history and area. I would maintain equipment, making sure that the buggy was in good working order, charged up every day, and followed all road regulations.

Jacksonville, Florida, United States

For my role as internal technical support, I assisted with all technical issues for Bank of America and Merrill Lynch employees. This included taking phone calls from all level and type of employees, determining the issue they were experiencing, and figuring out how best to resolve it. My duties required me to perform tasks such as assist with resolving authentication issues, remotely accessing computers to run diagnostics and repairs, walking employees step by step through how to use equipment such as printers or phones, or determining the need for onsite hardware repair and scheduling it for them. I also was required to take extensive notes, meet or exceed metric requirements, follow and enforce all security processes, and alert to any potential companywide problems that may arise, all while providing a pleasant, helpful, and professional experience.

Jacksonville, Florida, United States

For my role as an Inside Sales Administrator, it was my job to process quotes from inside sales into sales orders. I would proofread all paperwork to check for any errors and make sure all prices and parts ordered were correct. I compiled reports weekly on the status of consignment orders, stock items that needed to be refilled, and vendor returns. I also assisted with purchasing, processing orders from customers and ordering items from vendors, and following up to make sure that items were received in time.

As an iOS Technical Support Representative, my responsibilities included extensive knowledge of all products running iOS software, including iPhones, iPads, and iPods. I also worked with related products such as Apple Watches and Apple TV. My duties included keeping up to date with the latest product releases, and researching emerging issues and assisting customers with basic troubleshooting steps. I would speak with customers via chat to create a positive relationship and experience with their product and with the company's services. I would also schedule appointments or provide information on products, and make suggestions to enhance their product experience. In June 2018, I was promoted to a Mac+ Technical Support position, which in addition to my iOS duties, also included troubleshooting and keeping up with the latest product information and emerging issues with all Mac and computer related products.

Amelia Island Fl

As Project Manager, I was responsible for coordinating between clients and various departments to make sure projects were completed on time. I was the first line of communication for clients to find out what their needs were, I figured out how best to get those needs met, and assigned tasks based on that. I was in charge of maintaining projects on a schedule and juggling the needs of multiple clients at once. I was also in charge of writing and providing content for client websites, including social media. I analyzed market trends and website analytics to create content that would maximize traffic to client websites.

Jacksonville, Florida Area

In mid-2012, I was promoted to the Website Administration department. In my new position I was responsible for updating new prices and products as well as discontinuing items. In addition, I organized the website so that it is easily navigated by customers and to increase sales volume. I also copy edited and proofread all product descriptions, created clear and accurate images, and added manuals and instructional information.

Jacksonville, Florida Area

My duties as a customer service representative included answering customer calls, directing them to the correct department, and answering general questions on any products we had and our stock. I was also responsible for taking customer orders and resolving any issues in a way satisfactory to both the customer and the company. I was also in charge of various clerical and administrative duties such as emailing correspondence and faxing order confirmations to customers. In addition, I worked in the warehouse where I was in charge of inventory, preparing merchandise and shipping orders.

Jacksonville, Florida Area

Maintaining knowledge of all products and assisting customers in suggesting the best products for them. Upselling accessories and new items. In charge of stocking, running the register, and general cleanliness and maintenance of the store to present a bright and friendly atmosphere.

Jacksonville, Florida Area

Worked closely with the Actor Manager to assign roles correctly. Coordinated the schedule of 60+ actors for each night. in charge of paperwork, pay scheduling, and organizing the audition process. In charge of designing and running an intensive training process. Acted as liaison between staff, directors, management, and actors.