Kristen N. Marshall Email & Phone Number

Austin, Texas Area

Initially contracted, promoted to full-time for demonstrating process improvement, project management, and adaptability.- Worked cross-functionally with two separate organizations to support the merging of two companies' processes-Engineered and implemented new processes to standardize and optimize business operations.-Mapped and documented current processes to identify inefficiencies and areas for improvement.-Created root cause analysis tools to identify time-saving improvements.-Developed a process and tool to manage award submissions and approvals.-Identified gaps and engineered a process that reduced last-minute class cancellations-Advocated for upstream development changes that reduced rework and saved time.-Managed multiple global governance and quality programs, embedding continuous improvement into the organizational culture.Awards:Champion award for excellence in my first yearGame Changer award for working cross-functionally with two separate organizations to support the merging of two companiesBravo Award for creatively celebrating team achievements which increased morale

• Manage learning management software enhancement projects to implement solutions to issues and enhance the customer experience• Coordinate product migration and integration projects and ensure deadlines are met• Refine processes to increase efficiency and accuracy• Troubleshoot any issues that arise and quickly apply effective solutions to minimize risk• Adapt to constant change and brainstorm new processes to manage growth• Communicate professionally to clients and stakeholders throughout project progress• Expand then apply coding knowledge and skills to improve customer satisfaction with learning management software• Coordinate and communicate training class details to ensure clients and instructors are satisfied with their training experience • Address client concerns and questions in order to provide excellent customer service• Create and maintain process documents and reports to help ensure team members are successful in their duties• Work on any minor or major project or task needed to ensure team and company success

Greater Salt Lake City Area

• Manage multiple development projects efficiently in order to meet strict deadlines without sacrificing quality• Organize and track development project logistics such as scope, timeline, pace, and resources on all projects • Analyze problems to find effective solutions for a wide range of issues and minimize risk• Lead, supervise, and motivate the project development team in a matrix team environment• Communicate professionally with project stakeholders regarding progress or barriers that may arise • Maintain positive third-party vendor relations by clearly communicating expectations and quickly resolving issues that arise• Facilitate review meetings and workshops with a variety of subject matter experts• Interpret and analyze assessment data to make effective decisions• Create process documents and assist in training members of the Assessment Development team

Greater Salt Lake City Area

● Work with clients to analyze and input data into maps or Excelspreadsheets● Apply problem solving skills in order to interpret and fix problematic data● Communicate professionally with clients through email● Train and supervise other data entry technicians