Kristen Norwood Email and Phone Number

• Opened and closed the store, including counting cash, opening and closing cash registers.• Received and processed cash and credit payments for in-store purchases.• 
Placed special merchandise orders for customers. 
• Shared product knowledge with customers while making personal recommendations.• 
Demonstrated that customers come first by serving them with a sense of urgency. • Worked as a team member to provide the highest level of service to customers.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.• Designed electronic File systems and maintained electronic and paper files.• Made copies, sent faxes and handled all incoming and outgoing correspondence. • Organized files, developed spreadsheets, faxed reports and scanned documents.• Maintained the front desk and reception area in a neat and organized fashion. • Wrote reports and correspondence from dictation and handwritten notes.

• Assisted diners with seating as needed.• Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.• Checked the quantity and quality of received products. 
• Cleaned bars, work areas, and tables.• 
Greeted guests and sat them at tables or in waiting areas. 
• Informed patrons of establishment specialties and features. 
• Inspected dining and serving areas to ensure cleanliness and proper setup. • Located items requested by customers.
• Performed serving, cleaning, and stocking duties in establishments.
• Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.
• Communicated with customers regarding orders, comments, and complaints. • Observed diners to anticipate any additional needs and respond to requests. • Packaged take-out foods and served food to customers.
Responded to guest complaints regarding food or service

• Efficiently resolved problems or concerns to the satisfaction of all involved parties. Managed wait staff
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
• Developed and maintained exceptional customer service standards.
• Developed and designed menu layout • Stocked bar to prepare for service

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. • Exceeded targeted sales goals. 
• Received and processed cash and credit payments for in-store purchases.• 
Placed special merchandise orders for customers.
• Shared product knowledge with customers while making personal recommendations.• 
Demonstrated that customers come first by serving them with a sense of urgency. • Worked as a team member to provide the highest level of service to customers.• Maintained friendly and professional customer interactions.
• Designed displays to make the store experience interactive and engaging.• Displayed the appropriate signage for products and sales promotions.
• Assisted with buying over the counter and communicating with retail merchants. • Aided the buyer in assortment and category planning.