Content lifecycle manager and leading project manager for online courses, created by 31 content authors, published to edX.org and distributed to Microsoft Learning Partners worldwide. Collaborated and maintained communications with cross-team internal stakeholders and external partners. Designed, developed, and implemented new workflow tools and processes. Ensured accuracy and discoverability of release data and content metadata. Delivered project excellence while removing or reducing project roadblocks.

Accomplishments included:• Worldwide Learning award winner for Contributing to Others Success, February 2018 - Provided planning and thought leadership on key strategic initiatives for the organization. - Coordinated across teams to provide 360-degree view of all online content by serving as content lifecycle manager, functional lead and core team stakeholder. - Synchronized online course rerun cycles and first-time content release schedules across all internal and external content hosting platforms totally ~1500 individual course instances in FY18, resulting in over 5.6M students enrolled in the courses on edx.org. - Microsoft Professional Programs – managed on-time release of courses for eight curriculums that currently have 283K students enrolled. The Data Science and Artificial Intelligence curriculum are high priority for Microsoft and directly contribute to closing the technical skills gap identified in these areas. - Learning as a Service – deeply engaged in planning, collaborating, and coordinating the release of 140 courses to Microsoft Learning Partners and serve as escalation point of contact for all content issues. - Syndication as a Service – collaborated in person and provided thought leadership in design thinking and prioritization sessions with cross organization team.• Designed, created and continuously maintained custom Team Foundation Service projects, work items, and standardized workflow processes to track online course metadata and release information.• Learned Power BI to design and create dashboards that provide content roadmaps and localized information to support business decisions.• Provided vendor management for content development tasks that increased productivity and helped optimize performance of content authors in a cost-effective way.• Documented common tools and tasks in a group OneNote to ensure projects and processes are properly completed and to provide a single shared location for collective team knowledge.

Authored technical and developer-oriented content for Microsoft Dynamics GP including C# and SQL Server Reporting Services. Managed technical reviews, grammatical/style editing, and incorporated feedback. Accomplishments included:• Vendor management responsibilities - contracting, scheduling, adherence to content and payment management milestones to deliver projects on time, within budget and of high quality.• Participated on virtual teams to standardize content styles, beta test content development tools and release processes which helped improve the author efficiency and increase productivity.

Provided phone and email support for customers and partners. Supported products included: Microsoft Dynamics CRM, Integration Manager, Table Import, Implementation Manager, eConnect, Modifier/VBA, multiple SDKs, Pervasive.Sql and Faircom ODBC drivers, Microsoft Dynamics, Report Writer and Crystal Reports. Accomplishments included:• Actively sought out and participated in writing and training activities: - Consolidated a VB .NET course into three days, created multilevel labs and converted the course to C# to increase reach to more external developers and provide training to internal team members in two languages. - Authored and reviewed CRM, Dexterity, Continuum, and Business Portal knowledge base and technical articles to offer self-service guidelines for external partners and customers and just-in-time resources for team members. - Composed and tested sample code for Microsoft Dynamics CRM in Visual Studio .NET, primarily C# for use in training and knowledge base articles. - External trainer for Integration Manager: Member of the 4.5+ Instructor Score Club, 2001; 4.75 Instructor Score Club, 2002. - Created and edited sections of the Integration Manager training manual, SDK documents, and Technical Conference presentation to produce high quality training materials for students and increase adoption of the product. - Authored course materials and internally trained co-workers on the Microsoft Dynamics Receivables Management module to ensure quality support was available to customer and partners.• Served as an escalation contact and provided emergency support during company and department meetings to help improve quality and continued customer and partner success.

• Coordinated the creation, conversion, and maintenance of electronic resumes resulting a database of over 300 resumes• Primary liaison with electronic and information systems vendors• Cross-trained for information processing specialist; student lab, resource area coordinator; and, recruitment coordinator• Trained student workers