Kristen Phillips Email & Phone Number

Claremont, CA, US

Blue Bell, PA, US

• Cathodic Protection Project (SoCalGas) Feb. 2024 – Present BIOME Rule 45 San Bernardino BioFuels Project (SoCalGas) Jun. 2023 – Present
• Managed construction projects for renewable natural gas pipeline and cathodic protection
• Lead interdisciplinary team to execute projects according to budget and schedule requirements
• Managed communication between company, client, and subcontractors in a clear and consistent manner
• Identified scope changes and prepared change order requests for out-of-scope work change management
• Ensured contract compliance, managed subcontractors, managed changes (contract amendments and change orders), and maintained documentation in accordance with auditing requirements

Burnaby, CA

• Full-time supplemental worker for Southern California Edison Helped secure West Power Energy's first direct contract with So Cal Edison
• Helped secure West Power Energy's first direct contract with Southern California Edison
• Trained on SAP and SharePoint to create, validate, and maintain compatible units for power distribution, transmission, and substation

Burnaby, CA

• Managed engineering projects (power transmission) for San Diego Gas & Electric’s Corrective Maintenance Program
• Hosted weekly internal meetings to gather updates from designers/reviewers. Participated in weekly external meetings to communicate updates to client
• Coordinated with designers for multiple questions/comments daily
• Prepared Permit, Environmental, and other forms for submission with engineering packages. Completed QAQC for non-engineering items and designs
• Tracked and verified engineering and construction project milestones for billing
• Onboarded new contactors to SDG&E's system

Burnaby, CA

• Provided project support for engineering and construction projects (power transmission and distribution), working with the engineering team for on-time deliverables
• Lead initiatives to improve project delivery for San Diego Gas & Electric’s Corrective Maintenance Program (Ex. Project Knowledge Center, Project Intake, Pole Type Configurations)
• Prepared reports, invoices, accruals, and other statements
• Controlled AR/AP for the firm. Increased accounts receivable paid on time through creation of tracking tool and proactive follow-up
• Created project schedules (Ex. Hoosier Energy Transmission Tower Upgrade, IID El Centro Switching Station Phase 3)
• Participated in Enterprise Resource Planning System's launch team, working with accounting consultants to customize system to company's needs

Burnaby, CA

• Used organizational skills to drive initiatives and projects forward (Ex. Company’s re-branding/website project, office relocation, annual strategic business planning meeting)
• Increased capacity for Vice President and executive team by triaging their requests and corresponding on their behalf to clients, and internal and external colleagues
• Spearheaded the Social Responsibility & Philanthropy Program. Secured corporate donation and connected employees to relevant volunteer opportunities. Presented during Bimonthly Staff Meetings
• Participated in San Diego Gas & Electric’s design and construction standards team. Presented standards to a team of engineers on weekly basis
• Proofread and edited proposals to large utilities
• Created marketing and branding material such as company’s mission statement and key differentiators

Culver City, California, US

• Executive Assistant to Dr. Sandra Lee (a.k.a. “Dr. Pimple Popper”)
• Hired during COVID-19; quickly jumped in and supported the Founder and CEO with daily tasks and long-term projects for multiple businesses
• Managed an extremely active calendar of events; scheduled meetings, appearances, and managed travel
• Communicated on behalf of the Founder, coordinating with staff, media, and TV networks
• Planned and executed company events and employee engagement activities

Successfully managed all front desk operations. Business disrupted due to COVID.

• Managed product lines of camping and sporting equipment sold to major retail clients such as Walmart
• Analyzed account Scorecards, Sales Reports, and Forecasts, interpreted finance metrics. Tracked and analyzed marketing data provided recommendations to Senior Management
• Monitored the financial health of products and programs to help achieve financial goals
• Managed corporate accounts for Walmart, Costco, and Harbor Freight Tools. Processed and tracked purchase orders. Provided updates and resolved any issues to ensure customer satisfaction
• Managed projects such as line reviews that resulted in additional products being purchased by Walmart
• Co-developed programs to obtain new business. Assisted with market research, presentations, and sales duties

• Delivered best-in-class customer service to meet guests’ expressed and unexpressed wishes
• Developed an effective selling style based on presenting choices and communicating value
• Consistently exceeded monthly revenue goals by 300%-350%. Top seller in guest room upgrades
• Achieved high guest satisfaction scores, consistently placing on the monthly leader board for "Most 10's" for check in experience

Beverly Hills, California, US

• Interned for the Hotel Group at SBE Entertainment
• Conducted market research projects for The SLS Hotels brand. Created informative and actionable presentations
• Assisted the hotel team with projects surrounding The SLS Seattle opening (2017)

Pomona, CA, US

• Performed a wide range of administrative tasks including data entry, filing, writing and distributing email, letters, faxes and forms, preparing reports, answering phones, scheduling meetings, and completing special.
• Facilitated the donation process through solicitation and notification of private donors and corporations, resulting in an increase in fulfilled pledges and company matches
• Improved donor communications by consolidating and maintaining contact databases
• Handled cash, check, and electronic donations in excess of $100,000

Bethesda, MD, US

• Executed The Ritz-Carlton ‘Gold Standards’ to deliver best-in-class guest service
• Served food and beverage while encouraging guests to explore a variety of top-shelf brands to increase sales
• Used employee empowerment to personally resolve guest issues and increase guest loyalty

Certified Electrical Utility Planning Certificate, Electrical Utility Planning

Bachelor'S Degree, Business Administration And Management, General

Study Abroad, Italian Culture, Food And Wine Pairing