Kristen Heim, Mba, Mha Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Boston, Ma, Us

Supervises and manages daily administrative operations of an office and surgical suites.Serves as Team Lead to the overall team while demonstrating initiative in problem-solving and improving solutions.Sources, Interviews, and Hires for various roles within the department.Performs data-driven analysis for efficient Operating Room Utilization.Heads enterprise-wide committee to enhance training for future employees.Serves as a resource for the management team for problem-solving and troubleshooting issues surrounding the clinical operations.Following the core principles of Exceptional Care Exceptional Service (ECES) of excellence, respect, communication, courtesy, enthusiasm, and teamwork: Following established policies and procedures. Supervises employees to perform and oversee various administrative functions requiring in-depth knowledge of departmental programs and services.Organizing and supervising provision of administrative support services, using independent judgment and discretion to plan, prioritize and assign work of supervised personnel to meet department/unit goals and deadlines.Oversees and manages process improvement for the Day Surgery Care Coordination program initiative.SuperUser for Surgical Procedure Scheduling on the Hale Building Project furthering implementation aiding with efficient instrument utilization and new protocols.Obtained prior authorization and pre-certification for procedures at varied facilities (including clinical documentation, peer-to-peers, and urgent requests).Assists with social media marketing for the department. Mentor for Boston Children’s MentorMe Program.Delivers high-reliability training during New Hire Orientation and Frontline Service Training.

Boston, Ma, Us

Served as Team Lead to the overall team while demonstrating initiative in problem solving and improving solutions.Lead enterprise wide committee to enhance training for future employees. Lead and Manages process improvement for the Day Surgery Care Coordination program initiative.Coordinated inpatient and ambulatory surgical procedures for operating rooms while communicating clearly with surgeons, secretarial staff, and admissions personnel on scheduling policies and procedures for 22+ world renowned surgeons, including the Chief of Surgery.Responded to requests for routine information or assistance from patients/parents, visitor and hospital staff while referring inquiries requiring clinical or management judgment to appropriate personnel. Built and maintained close working relationships with other departments within the hospital in order to safely coordinate procedures.Surgical Administrative Lead for all Oncology procedures.Entered imaging and lab work orders.Extensive knowledge of Epic, PowerChart, and SurgiNet.Proficient in billing, insurance coverage and patient financial best practices.Used ICD10 and CPT coding to obtain insurance authorizations.Obtained appropriate outside medical records required for pre-operative chart reviews.Liaised between the Department of Children and Families (DCF) and the hospital for patients in state custody.Served as the Fire Coordinator, planned internal and external employee gatherings/parties, and served sole cell phone oversight for all faculty members for the Department of General Surgery.Mentored Program Coordinators and Ambulatory Service Representatives through orienting new staff in the role.

Boston, Ma, Us

Scheduled patient appointments and procedures to coordinate with other providers, departments, institutions, obtaining and recording required authorizations.Collected, verified, recorded and processed patient demographics, insurance /payment and referral information required for patient appointments and to obtain reimbursement.Collected completed billing from during and at the end of each clinic session. Inputted data into the charge management system. Identified problems and resolves issues preventing successful charge entry.Monitored daily schedule and/ exam room utilization and patient flow. Communicated with clinicians and/or supervisor and routes patients and visitors to maintain efficient patient/visitor flow.

Corpus Christi, Tx, Us

Coordinates all activities of the organizationActs as liaison to University communityServes as official representative of organizationCalls regular and special meetingsPresides at meetingsPrepares agenda for meetingsResponsible for updating “Leadership Team” roles in online communication platform before and after electionsOversees online group communication platform and moderation and engagement to help ensure conduct is within the TAMU-CC Code of Conduct and TMNT-CC Constitution

Boston, Ma, Us

In conjunction to my duties at Boston Children's Hospital;Administrative Lead for procedures scheduled in the Jimmy Fund Clinic.

Orlando, Florida, Us

Demonstrated genuine hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience.Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.Took accurate orders and partnered with team members to serve food and beverages that meet or exceed guests' expectations.Provided friendly, attentive service that makes guests feel well taken care of and building their intent to return.Assisted with clearing, resetting tables, floor cleanliness and stocking server stations.Interacted with guests in a positive and friendly manner.Assisted servers in providing refills and fulfilling guest requests quickly.

Leesburg, Florida, Us

Extensive background in Administration, Purchasing, Adult Detox Rehabilitation Services, Geriatric Rehabilitation, Child Services, and various other facilities while providing administrative support.

Master Of Business Administration - Mba

Master Of Science - Ms, Healthcare Administration-Mha

Bachelor Of Science (Bs), Health/Health Care Administration/Management, Health Sciences, Aging Studies

Nursing

Associates In Arts, Pre-Nursing

High School Diploma, Advanced Placement And Honors; Summa Cum Laude