Kristen Thomé Email & Phone Number

Phoenix, Arizona, United States

Underwriting FHA, USDA, and Conventional loans

Denver Metropolitan Area

Greater Denver Area

● Manage and direct a team of Mortgage Loan Processors to ensure high work quality, internal customer satisfaction, and issue-free production with on-time closings. ● Process loans of all types with an average pipeline of up to 50 loans, including conventional and government loans.● Identify and implement continuous process improvements and establish departmental best practices, including a loan review and submission process, a loan closing checklist, standardization of the document upload process, and the creation of job aides for specific tasks.● Communicate with borrowers, team members, and clients to establish and maintain clear goals, identify issues as soon as they arise, and execute solutions accordingly. ● Develop pipeline management tools to aid team members with organization and effectiveness.● Train two new loan processors in all aspects of successful processing from initial file review to closing, resulting in one of the processors ranking as the company’s Top Processor within 4 months of starting.

Albuquerque, New Mexico Area

● Supported and managed a team of 8 Mortgage Loan Processors, establishing best practices through modeling, clear communication, and consistent touchpoints. ● Engaged in extensive pipeline management including Reg B monitoring, problem escalation, and load-leveling, to ensure efficient operations.● Provided support and special project assistance to the Regional Operations Manager, including assisting with assumptions processing, fact-checking procedure manuals and training materials, and helping with processing for a new department roll-out.● Processed loans with an average pipeline of +/- 40 files of all types across the company.● Utilized close attention to detail to ensure all loan applications and initial documents were complete and accurate.● Collaborated with multiple departments and vendors to provide a smooth borrower experience.● Trained two loan processors new to the role by guiding them through existing policies and procedures, and modeling best practices for consistent growth.

Albuquerque, New Mexico

● Processed loan applications in a pre-underwriting environment including Conventional, FHA/VA/USDA, Jumbo/Portfolio, and New Mexico Bond programs.● Selected to be the sole loan processor for a new department after reorganization, based on consistent exemplary results with clients; processed all employee loans for BOK Financial system across 7 states.● Initiated and executed special projects, including locating an area of concern in the secure systems used for processing employee loan data, and collaborating with corporate team to develop and implement a solution. ● Identified a need for more robust training after roll-out of a new Loan Origination System; took initiative to create original process documents, forms, job aides, and training materials, resulting in streamlined workflows and higher output for loan processors, underwriters, and closers.● Created a menu of tools to increase employee productivity which decreased turntimes for operations staff, and decreased QC audit hits; tools include a loan closing checklist and uniform systems for document uploads to the LOS, that have since been rolled out to loan processors company-wide.

Albuquerque, New Mexico

Albuquerque, New Mexico

● Assisted Charter Bank President, CLO, CFO, and COO with a breadth of administrative needs.● Managed transition of corporate offices through sale of bank branches and acquisition of remaining lending department by new parent company, providing continuity and stability to the bank during a difficult time. ● Acted as liaison between Bank’s executive offices and customers, both internal and external.● Drafted correspondence, reports, and presentations of a highly confidential nature.● Prepared meeting packages for Board of Directors, board-level committees, and senior management committees.● Attended Board Meetings, drafted minutes, and followed up on action items.● Organized and maintained administrative and research-related documents. ● Maintained phones, managed calendars, scheduled appointments and events, and handled all travel arrangements.

Albuquerque, New Mexico Area

● Working with production budgets of $5k - $200k, supported the Executive Producer and Producer with all necessary administrative tasks including permits, rebate applications, correspondence, forms, filing, and job cost accounting.● Coordinated all arrangements for radio, still photography, television, and long-format video projects, including locations, crew, casting, permits, travel, scheduling, and catering.● Established production schedules according to project specifications, including the coordination of timing and responsibilities with vendors.

● Performed all office management duties including bookkeeping, payroll, and filing.● Provided executive-level support with duties including scheduling, correspondence, and travel coordination.● Maintained correspondence and filing for five separate companies.● Developed systems to maximize administrative operations, including a new system to organize all office operations.● Coordinated all aspects of internal and external meetings, including research and preparation of board packages.● Liaised with external vendors as needed, establishing productive long-term relationships for the company.

● Produced TV and radio commercials and long-format videos including budget, RFP, and vendor recommendations as well as production and post-production oversight.● Managed all agency broadcast projects from client approval through budgeting, vendor sourcing, materials and resource management, production, and final delivery.● Acted as liaison between account service team, creative department, and vendors on all broadcast projects including web and CD/DVD.● Supervised broadcast traffic on various shifts and offered solutions for existing and future conflicts. ● Ensured full compliance with network standards, and prepared various logs requested by regulatory agencies. ● Maintained database of talent fees to ensure timely payment.