Kristi Baldwin Email and Phone Number

Successfully resolves escalations within SLA. Investigate and remedy network and account security issues. Address email issues such as; missing email, emails not sending/being received. Address connection issues. Process email reports of high level security threats. Review and process firewall reports and assist in investigating DDoS attacks. Assist with processing Comcast regulatory complaints, and ensure all legal due dates are met. Investigates accounts for potential security concerns. Team lead in addressing high level CPNI escalations that are sent daily to our Assistant Deputy General Counsel.

Customer Service Successfully resolves escalations within SLAInvestigate and remedy network and account security issuesAddress email issues such as; missing email, emails not sending/being receivedAddress connection issuesProcess email reports of high level security threatsReview and process firewall reports and assist in investigating DDoS attacksAssist with processing Comcast regulatory complaints, and ensure all legal due dates are metInvestigates accounts for potential security concernsTeam lead in addressing high level CPNI escalations that are sent daily to our Assistant Deputy General Counsel

Troubleshooting software issues such as viruses and disaster recoveryTroubleshooting hardware issues with laptop and desktop PC’s and Mac’sOversee up to 14 repair bays at one timeExperienced with managing support tickets with HP, Dell etc.Experience in using Active Directory and LDAPExperience with VOIP phone systemsAssisted in deployment and programming various analog and digital phone systemsExperience with walking end users through troubleshooting over the phone