Thorough Quality Assurance testing of learning objects developed in-house. Develop and carry out test plans and extensive test cases to ensure all paths are experienced and vetted. Validate user experience layout and functionality against design documentation. Verify deliverables adhere to development SOP standards by project.Participate in discussions with design and development teams to ensure best user experience based upon audience, development tool, and training delivery method.Locate and identify bugs, creating and managing detailed bug reports for developers and retesting fixes to confirm resolution.

Project manager and systems application specialist with 20+ years of experience with implementation and management of simple to complex e-commerce websites and software applications. Meticulous and highly organized, responsible for e-commerce product management, efficient coordination of projects, extensive quality assurance and client communication.

Project manager for development, quality assurance and roll-out of custom software application. Managed developers and schedule to keep project within contract time-frames, scope and budget. Performed all quality assurance, bug testing and change order processing. Configured client websites based upon contract levels and options purchased, collected additional configuration and set up criteria directly from clients. Worked closely with clients to communicate progress, coordinate team trainings and maintain a positive and professional relationship.

Responsible for the overall performance and functionality of the company’s network, servers, software applications and inventory and manufacturing software system. This included, but was not limited to, network and application user permissions, software implementation, training and maintenance, user documentation, system backups, patches, department and employee training and user documentation.Successfully implemented an e-commerce presence using Magento CMS. Continued to implement website and product enhancements and updates. Analyzed site and SEO performance using Google Web Master tools, Magento tools, SEOmoz and Google Analytics.

Project management using SharePoint to simultaneously manage, track, communicate and report on 30+ housing development documentation projects from inception to completion. Established and maintained strong communication with clients and team members to ensure a successful and positive working environment.

Designed and implemented functional test plans and test cases based on system understanding and analysis of functional and system specifications. Executed functional, regression, and system testing for Web-based applications.

Successful construction and leadership of a Quality Assurance Team, including staffing, supervision, training and evaluation of 8 quality assurance analysts.Methodically implemented automated testing of insurance agency management software including the creation and monitoring of tests plans and schedules as well as analyzing the ouput and results.Coordinated testing of software projects within product development life cycle to ensure all software applications were adequately tested to meet milestones, deadlines and "go live" release date. Provided follow up support and education to users as needed.