Customer Satisfaction Enhancement Front-End SupervisionSales & Margin Improvement Teambuilding & TrainingCost-Reduction StrategiesOrder Fulfillment

Mediation & AdvocacyHRIS Technologies Staff Recruitment & RetentionEmployee RelationsAlternative Dispute Resolution (ADR)Benefits AdministrationHR Program/Project Management Orientation & On-BoardingTraining & DevelopmentPerformance ManagementOrganizational DevelopmentHR Policies & Procedures Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.Revised job descriptions across all levels and 50+ categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.