Kristi Walker Email and Phone Number

I am responsible for aligning information technology systems, projects, and business operations to maximize the production and efficiencies of our Real Estate Agents at eXp Global, in both countries that are already open and opening countries. Additionally my responsibilities include ensuring the success of our products in the markets and driving usage and growth of these products.

•Product Owner of CRM and Web builder application used by Real Estate Agents in USA and Canada.•Participate in roadmap and release strategy sessions to ensure best in class application.•Assist in all aspects of project management and operational development while working with cross functional teams. •Create and deliver training material to different functional teams

*Project manager of quarterly seasonal sell in assets for 3 unique business categories representing $1B annual sales.*Developed close connection with Sales Management, Sales Representatives, Product Creation and *Digital Creation teams to quickly identify and resolve problems.*Made changes to project scope and implemented most effective change management processes to keep project up-to-date.*Supported special project requests from 4 Sales Directors.

Support the Sales and Customer Service team with process improvements and technologies. Implemented Tableau, Cognos, Salesforce.com within the Golf division of Nike. Train end users with Sales order entry applications that are used around the world by Nike Golf Sales Reps. Work cross-functionally with Business teams, Functional Support Teams, and external vendors to manage an effective product development life cycle for order entry iPad and desktop tools. Project Manager and Use Case designer for Web base order capture tool.

Responsible for representing Golf business unit during SAP ERP enhancements. Negotiated contract with 3rd party vendor for order entry tool. Represented the business users during design scope and agile implementation.

During the first 10 years that I worked at Nike, I held several positions that allowed my responsibility and skills to advance:10/07-10/10 Business Analyst Golf IT  Researched and implemented the Golf specific order entry tool for US/Canada/EMEA Golf.  Negotiated contract with vendor, partnered with procurement to complete transaction Created and presented training materials 10/06-10/07 Senior SAP Business Analyst for Fulfillment IT Acted as a Consultant and resource for the OM functional teams within the NIKE landscape Responsibilities included researching gaps, proposing solutions, updating shareholders of implications Basic knowledge of SAP configuration08/04-10/06 Business Support Analyst for US Sales Reps Communicated software updates to Sales Reps using multiple platforms: on line tutorials, work instructions, and Power Point presentations  Provided Sales Rep business support within the areas of Productions Support and Order Management support. 01/03-08/04 Purchase Plan Analyst for Americas Region Analyzed four Central American countries immediate Purchase plans. Review their season forecasts matched demand Proactively communicated issues that impacted delivery of product 01/01 –01/03 US Order Management Operations – Super User/Trainer for SAP Supported various Order Management groups after U.S. go-live, including participating on the US OM Support Group list Project Lead for Order Management during System Integrated Testing (SIT) and Regression testing. Created testing requirements in Test Director for CS. Point of contact for Order Management during Week in a Life testing 10/99-01/01 Customer Service Representative for Nordstrom’s Women’s Apparel Provided superior customer service to Buyers, Corporate Assistants and NIKE’s Sales Representatives, managing approximate $1 million per season of women’s apparel sales

Managed 20+ customer service employees. Created schedules and training.