Kristian Harmon Email and Phone Number

In charge of passenger service procedures at check-in and in the gate area. Agents were in contact with ight crews, passengers, and other customers, providing necessary information concerning travel. Provided assistance to passengers as requested or required. Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures. Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Carried bags and boxes weighing up to 70 Ibs. All other functions that the general manager requires. Performs interior and deep cleaning functions of the aircraft as required Stock aircraft and carts with necessary supplies, InFlight magazines and lavatory supplies Inventory tracking Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. Pro ciency with MS O ce programs, Outlook, Word, Excel, and Sabre

Process an average of 200+ customer orders and payments per shift with a high degree of accuracy. Maintained a 95% customer satisfaction rate through friendly and e cient service. Manage cleanliness and organization of the cashier station, ensuring streamlined service. Trained and mentored 5 new cashiers, providing guidance and support for seamless onboarding.

In charge of passenger service procedures at check-in and in the gate area. Agents were in contact with ight crews, passengers, and other customers, providing necessary information concerning travel. Provided assistance to passengers as requested or required. Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures. Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules. Carried bags and boxes weighing up to 70 Ibs. All other functions that the general manager requires. Performs interior and deep cleaning functions of the aircraft as required Stock aircraft and carts with necessary supplies, InFlight magazines and lavatory supplies Inventory tracking Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. Pro ciency with MS O ce programs, Outlook, Word, Excel, and Sabre

Processed customer orders through POS system, ensuring accurate identi cation and input of codes for extensive produce items. Checked for outdated and overripe grocery items and removed from. Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles. Stayed current on available products, store promotions and customer service policies to better serve shoppers. Pleasantly greeted customers and provided prompt and courteous service. Assisted customers by nding items quickly to boost store satisfaction rates.