Kristian Rafuse Email & Phone Number

Halifax, Nova Scotia, Canada

As the Digital Fundraising Platforms Lead, you are the go-to resource for the digital fundraising platform. You will develop and manage the platforms, write content as needed, run reports, troubleshoot and focus on measurements and analytics to inform strategic facts and decision-making. Lead the development and management of the Digital Platforms Fundraising Portfolio, and is the subject matter expert who oversees and provides strategic recommendations for peer-to-peer platforms, focusing on DIY, event, and E-Commerce platforms.While managing relationships with external vendors, you will also focus on building collaborative relationships with colleagues across the organization to contribute to the overall goals of the Foundation and act as an ambassador to the culture of the Foundation.• Develop and manage E-Commerce platforms, write content as needed, run reports, troubleshoot and focus on measurement and analytics which will inform strategic direction.• Lead the development and management of the Digital fundraising platforms portfolio as it aligns with the business goals of the organization. • Contribute strategically and collaboratively to the overall goals of the Department and wider Foundation team. • Promote Foundation policies and processes and act as an ambassador for the organization’s culture. • Plan and develop goals and priorities for a department.• Ensure all digital properties meet security standards. • Troubleshooting e-receipt or other technical issues. • Maintaining regular communication on digital or IT topics.

I have completed a certificate in data analytics from the University of Toronto with a final grade of 101.4% (A+). This program covers a range of technical and analytical skills used in data analytics including Microsoft Excel for statistical modelling, forecasting, prediction, pivot tables, and VBA scripting. Additionally, I have developed strong proficiency in Python, gaining expertise in data analytics tools such as NumPy, Pandas, and Matplotlib, as well as specific libraries for web data manipulation, such as Requests and BeautifulSoup. Moreover, I have successfully worked with PostgreSQL and MongoDB, organizing data into well-structured and easily retrievable formats. Furthermore, I have learned to create dynamic and interactive data visualizations using core web development technologies like Tableau, HTML, CSS, and JavaScript, enabling me to share insights effectively with a wide audience online. Lastly, I have explored neural networks and machine learning algorithms to interpret and predict big data, and tools such as PySpark to optimize query execution times by storing data in parquet format and partitioning and caching data.

Halifax, Nova Scotia, Canada

Supervises the activities of a team of letter carriers, mail service couriers and RSMCs assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail.Plans, directs, and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.Supervises, coaches, and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.Promotes and implements workplace safety and health programs and processes for assigned teams. Takes corrective action to rectify unsafe operating conditions.Enters volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions.

Halifax, Nova Scotia, Canada

- Exceeded all national KPIs including departmental sales, staff engagement, and customer feedback for 2021.- Earned two performance bonuses for the fiscal year and a merit increase on my salary.- Ensured smooth store operations by providing operational leadership, budget and project management, and adherence to proper procedures and policies.Our Store Managers focus on these four key areas.• Hard Skills: Extensive experience in retail sales, store operations, driving results and experience in growing market share.• Recruit, Train and Develop: You love recruiting people who naturally bring it. You ensure staff are properly trained on procedures and processes and empower your team leads to do this too. You help coach the staff shoulder to shoulder on the job. You live the values in everything you do and model what great looks like to bring it. You are creative in motivating the team to deliver a MEC place to shop.• Leadership: You are creative in how you motivate your team to deliver an exceptional member experience You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbour. You are willing to fill-in at other locations when called upon. You ensure there’s good communication between you, the team members, and the Store Manager to ensure consistent store conditions and staff morale. You strategize and embody the missions and vision of our business.• Praise and Care: You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can (MEC, 2021).

Halifax, Canada Area

- Received excellent scores in annual reviews for regularly and consistently surpassing performance expectations. - Worked collaboratively to ensure the store exceeded national KPIs including departmental sales, traffic, conversion, and customer feedback (NPS).- Was a driver for staff engagement by building positive, authentic relationships through a culture of praise and honest, empathetic feedback.- Connected with members and staff by sharing your passion for an active lifestyle, and provided coaching and mentorship to MEC teams, supporting and empowering staff to deliver great member service.The Department Manager directs outstanding service to Members and other staff and ensures that the presentation of MEC stores meets or exceeds organizational standards. Leads communications and service initiatives within their area of responsibility.Supports frontline team in understanding store KPIs.Managing expenditures in line with annual budgets to support the ongoing financial health of MEC.Supports and maintains systems in place to protect MEC assets against theft, damage and abuse.Supports employee training and onboarding by leading training sessions, providing in the moment coaching, PKs and field courses for frontline staff.Manages frontline staff performance by coordinating work, setting performance expectations and holding staff accountable, providing an ongoing feedback and coaching.Responsible for conducting regular check-ins with the team to maintain communication and to gather feedback.Supports recruitment of floor staff with the skills, by screening candidates and conducting interviews.Ensures that merchandise for sale in assigned area of the store is displayed according to established systems and process standards, to ensure consistency in the delivery of an outstanding Member shopping experience.Supports General Manager in ensuring that all Health and Safety standards are met.

Halifax, Nova Scotia, Canada

- Successfully managed overall store operations as the Interim Manager from June-March 2020. Maintained nation-leading KPIs and provided leadership during a period of change.Job Description: "Hard Skills: Extensive experience in retail sales, store operations, driving results and experience in growing market share. A talent for succession planning and people management.Recruit, Train and Develop: You love recruiting people who naturally bring it. You ensure staff are properly trained on procedures and processes and empower your team leads to do this too. You help coach the staff shoulder to shoulder on the job. You live the values in everything you do and model what great looks like to bring it. You are creative in motivating the team to deliver a MEC place to shop.Leadership: You are creative in how you motivate your team to deliver an exceptional member experience You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbour. You are willing to fill-in at other locations when called upon. You ensure there’s good communication between you and the team members to ensure consistent store conditions and staff morale. You strategize and embody the missions and vision of our business.Praise and Care: You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can" (MEC, 2020)

Halifax, Canada Area

- Redesigned registration processes and event day logistics for races, reducing wait times and increasing staffing efficiencies.- Increased staff participation rates in field courses and training events by creating a detailed annual plan, simplifying the registration process, and creating promotional materials. - Achieved or exceeded participation targets and other metrics for races, clinics, and events within budget.Job Description: "As an Outreach and Learning Coordinator, you’ll bring events, festivals, clinics and programs to life. Some will be in store, others will be on trails, roads and water. You’ll use your positive attitude and project management experience every day – when plan A doesn’t work, you’ll find creative ways to make plan B (or C, D, E, F, G) fly.You’ll work with an inclusive, hands-on, collaborative group that connects people with quality products to encourage active outdoor lives. You’ll always be learning, and there’s a good chance your co-workers will inspire you to try something new, like riding in a Fondo, bouldering or paddleboarding.What you do:Run (or help run) successful MEC community outreach programs, including MEC Bikefest, Paddlefest or Snowfest, member clinics, and activity clubs (such as running or cycling clubs).Deliver and coordinate sponsored events and programs, including MEC-sponsored runs and member activities or training offered by partners.Help out with store-level community projects and member service activities.Coordinate learning programs and skills programs for staff to try new activities and products.Tailor learning materials to the store and give feedback to improve learning materials.Think about the big picture, strategize, problem solve, and make things happen with the store manager and senior staff team.Work on ways to make store processes and services even better.Open and close the store, along with other senior staff duties." (MEC, 2017).

Halifax

You connect with members by sharing your passion for an active lifestyle. You ask open-ended questions to build loyalty with members while demonstrating product knowledge and understanding their needs. You're stoked to share MEC clinics, services and events. The leadership behaviors we look for at MEC: personal integrity and awareness, customer focus, initiative and character, teamwork and ability to develop self and other, are part of your skill set.You help members get great gear, with the industry-leading advice they need to feel inspired about their activity. You take pride in the visual presentation of our business. You work behind the scenes and on the frontline to organize inventory and get members the products they need. You talk to members about our products. You have in-depth knowledge and love sharing personal recommendations. You have an affinity for helping people of all skill levels find the right product. What great looks like You inspire members to be part of the MEC community through exceptional gear, product knowledge, member service, clinics and events. Members are the reason for everything we do, so we listen and respond to them We provide exceptional service in every interaction(MEC, 2019)

Greater Halifax Metropolitan Area

- Developed and delivered annual staff training programs and managed a team of 40 residence staff. - Implemented successful campus events by identifying emergent needs of the community, designing effective promotion materials, and liaising with staff and facultyThe Assistant Dean of Students is a live-in don who assists the Dean of Students to ensure the health and well-being of residence life. In addition to the responsibilities of a residence don, the Assistant Dean provides leadership to the residence staff team, offers mentorship and support to resident students, and assists in the administration and management of residence life including residence programming, student conduct, and budget management.The Assistant Dean assumes the responsibilities of the Dean in the Dean's absence and for the following:Participate fully and assist in the planning and leadership of residence staff trainingd residence move-in day (September 4, 2016).Assist with the preparation of residence for September and January openings and December and April closings.Review daily incident reports and logs and coordinate response to those incidents in close collaboration with the dons and the Dean. This includes student conduct and emergency crisis response follow-upSupervise the daily operations of the don and Student Patrol staffMeet weekly with the Dean of Students to review progress on departmental goals and address emergent needs of the communityMeet bi-weekly with the Security supervisor to coordinate efforts to support students and uphold campus safetyAssume the Dean’s emergency on-call duties.Review end-of-term residence extension requests and communicate decision to studentsReview, approve and track expense reimbursements for residence programmingAssist in the development and implementation of residence programming initiatives when and where appropriate.

Managed overall residence affairs and student wellbeing. Managed a team of 10 live in professional residence staff and over 40 student support workers.

Administered all aspects of the college residence, supervised and managed residence staff, acted as a liaison with other university departments, and interacted professionally with parents and guardians.

Halifax

Teaching Assistant for the History of Science and Technology and Early Modern Studies Programmes.HSTC 1200: Knowing and Making the World: The History of Science from the Ancients to the Moderns.HSTC 1801: History of Engineering and Technology: From the Industrial Age to the Cybernetic AgeEMSP 2320: Witchcraft in Early Modern Eurupe

Responsible to the Dean of Students, the don is a resident supervisor of one of the Bays or a Floor of Alexandra Hall. Each don has direct responsibility for the support, supervision and mentorship ofapproximately 30 students. The don team consists of nine dons who work closely together on a daily basis and meet as a group, with the Dean, on a bi-weekly basis. The position carries with it significant duties and obligations to participate in, and guide, collegial student life. Each don is expected to make demonstrable contributions to the social and intellectual life of his or her residents and thereby to the College as a whole. The dons are also responsible for initial crisis response on campus, and for enforcing the Residence and College regulations for behaviour, under the direction of the Dean. Dons provide support in all areas of College life, and direct students to the appropriate resources for personal or academic counselling. (King's 2015)

Halifax, Canada Area

General retail responsibilities including opening and closing the store, operating tills, working events offsite, setting up displays (visual presentation).

Supported the teaching of several upper-year political thought classes including Human Rights, Confronting Fascism, The Politics of Fear, and the Sexualization of Western Political Thought.

Foix, France

Taught English in high schools and middle schools in rural communities in Southern France.

Implemented residence programming and upheld residence guidelines for French immersion students living on a rural campus.

Toronto'S Data Analytics Boot Camp

This fast-paced, dynamic program covers a range of technical and analytical skills used in data analytics, including Excel, Python, SQL.

Master Of Arts (M.A.), Political Science

French Immersion Certificate, French Language

Activities and Societies: Worked at the door at the campus bar, and took a lead role in fundraising initiatives for a class trip to Quebec.

Bachelor Of Arts (Ba) Honours, Contemporary Studies / Political Science

Activities and Societies: Worked part time campus jobs including as a member of the security staff and and the wonderful campus bookstore.