Kristian Wright Email & Phone Number

Congleton

- Providing first line technical support for both office and shop floor areas of the site – troubleshooting and resolving problems where possible, within time frames agreed by the business.- Identifying opportunities for process optimisation across departments and providing improvement suggestions and solutions.- Implementing and promoting the latest developments in software and technologies being used by the business.- Engaging with other team members to ensure the consistency of Service Desk Processes and knowledge base.- Establishing good working relationships with colleagues across site.- Access management within the organisations Active Directory and various other platforms.- Promoting and implementing best practices for information security across site.

As a driving instructor, I developed the following qualities:· Excellent interpersonal skills, which enabled the pupils to relax in a situation that many find daunting at first.· Good observational skills and a keen eye for detail that enabled the identification, analysis and remedy of driving faults.· An ability to cope under pressure.· An ability to convey instructions clearly and concisely.· A willingness to adapt teaching styles to the ability/confidence of the pupil.

As Project Administrator in Global Business Services, I was responsible for the management of contracts secured between IBM and numerous customers within the Financial Services sector. This involved close work with on site Project Managers to ensure all aspects of the customer agreement were adhered to and that billing was processed to meet monthly deadlines set to maximise revenue intake. In addition to this, my Administrator role also required that I acted as focal point for the receipt, validation and loading of new contracts within my customer base, making sure that all relevant documentation had been provided to maintain IBM’s financial integrity and compliance with Sarbanes-Oxley guidelines.

As a temporary HR Administrator my role involved:· Cataloguing successful and unsuccessful applications on the SAP systems generating and posting the relevant letters of response to the candidates.· Placing all candidates details on file ensuring they were ordered clearly for future reference.