Kristian Dermody Email & Phone Number

Las Vegas, Nv, Us

Led the establishment of our Marketing Automation product Customer Success Team to support the rollout of our new Marketing Automation application.Collaborated with our Product and Dev teams to develop our support escalation processes for handling application bugs, mailing issues, and improving system reliability.Worked with our ESP vendor to troubleshoot clients' email delivery issues.Directed the onboarding and training of new support technicians and managed escalated… Show more Led the establishment of our Marketing Automation product Customer Success Team to support the rollout of our new Marketing Automation application.Collaborated with our Product and Dev teams to develop our support escalation processes for handling application bugs, mailing issues, and improving system reliability.Worked with our ESP vendor to troubleshoot clients' email delivery issues.Directed the onboarding and training of new support technicians and managed escalated cases, collaborating closely with the development team to troubleshoot and resolve bugs and other technical issues.Developed and delivered informative webinars on application functionality to engage customers and enhance their understanding of product features. Show less

Led a scrum team to develop a web-based email marketing automation product specifically for the insurance industry, for the purpose of integrating with our proprietary CRM system, enhancing engagement and operational efficiency.Engineered a user-friendly platform that enables clients to effortlessly extract and segment contact data from their CRM, leveraging detailed account, contact, and policy information to precisely target email campaigns for optimal impact and relevance, which… Show more Led a scrum team to develop a web-based email marketing automation product specifically for the insurance industry, for the purpose of integrating with our proprietary CRM system, enhancing engagement and operational efficiency.Engineered a user-friendly platform that enables clients to effortlessly extract and segment contact data from their CRM, leveraging detailed account, contact, and policy information to precisely target email campaigns for optimal impact and relevance, which significantly contributed to resell, upsell, and cross-sell initiatives, as well as the acquisition of new leads, driving business growth and customer retention.Managed the development backlog, organized grooming sessions, participated in design and planning sessions, as well as led stakeholder meetings, driving product feature success.Ensured email best practices and compliance with CAN-SPAM, GDPR, and CSL, enhancing deliverability and legal adherence.Launched the Marketing Automation Platform, now serving over 1,000 agencies and tens of thousands of users. Show less

(Formerly Insworld.Com, Inc. Pre 2011, Was Purchased By Applied)

Designed and developed dynamic HTML emails for large insurance agencies, using our company’s proprietary ESP to enhancing brand engagement and lead generation.Collaborated with clients and their design teams to align email layouts with branding guidelines to meet their design goals.Assisted clients with their list management to better target customers.Worked closely with Product and Development teams to improve email capabilities, resulting in more effective… Show more Designed and developed dynamic HTML emails for large insurance agencies, using our company’s proprietary ESP to enhancing brand engagement and lead generation.Collaborated with clients and their design teams to align email layouts with branding guidelines to meet their design goals.Assisted clients with their list management to better target customers.Worked closely with Product and Development teams to improve email capabilities, resulting in more effective campaigns.Monitored industry trends to continuously enhance email design and effectiveness. Show less

United States

Designed and developed professional digital marketing solutions for various organizations, utilizing modern web technologies along with a variety of programing and scripting languages.Utilized Adobe Creative Suite to design captivating graphics for both web and email, enhancing user engagement and visual appeal.Created mobile-responsive WordPress websites and emails for lead generation while enhancing online presence and user engagement.Managed email design and… Show more Designed and developed professional digital marketing solutions for various organizations, utilizing modern web technologies along with a variety of programing and scripting languages.Utilized Adobe Creative Suite to design captivating graphics for both web and email, enhancing user engagement and visual appeal.Created mobile-responsive WordPress websites and emails for lead generation while enhancing online presence and user engagement.Managed email design and development and marketing campaigns, analyzing performance to optimize digital efforts and maximize lead conversion.Worked closely with small business clients to develop email marketing strategies that significantly boosted their return on investment in the email channel.Used Google Analytics to track user and recipient interactions in order to optimize clients’ designs and marketing campaigns. Show less

Jupiter, Florida

Developed great-looking HTML emails for local businesses, optimizing custom layout designs and messages through rigorous testing.Created landing pages and tracked campaign CTAs, significantly improving marketing effectiveness.Applied knowledge of HTML email best practices and compliance, ensuring visually appealing and compliant marketing blasts.

Associate Of Science (A.S.), Graphics, Multimedia And Web Design

Activities and Societies: Lab Assistant

Education record

Education record