Kristian Harper Email and Phone Number
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Hello, I am a Senior Leader in Digital and Technology with a proven track record in building and growing high-profile businesses. At BMW, I spearheaded the development of multiple greenfields projects, driving revenue and sales while creating new value propositions.My background spans several industries, including Telecoms, Technology & Business Consulting, Retail, Automotive and Banking. At BMW, I collaborated with the Head of Customer and the CEO, focusing on customer centricity and staying ahead in the digital landscape. I am a fearless and productive creator of real and valued outcomes from strategy to execution across technology and Customer transformations.I am dedicated to driving business outcomes, enhancing customer experiences, and delivering innovative solutions across digital, marketing, technology, and transformation domains. I excel in building high-performance teams, fostering a culture of success, and bridging gaps between technical and non-technical stakeholders to drive collaboration in complex global organizations.A few proud moments:Strategic Advisory: Provided strategic guidance on digital, eCommerce, architecture, and customer solutions. Collaborated with business leaders to align technology and digital strategies with business cases, driving growth and creating customer value through digital, technology, and data integration.Leadership: Managed cross-functional teams of over 50 people, overseeing complex transformation programs and large budgets. Developed high-performing teams, enhanced capabilities, and implemented agile operating models and a growth-oriented culture.Customer Experience: Led the development and execution of an Omnichannel strategy, creating a 5-year plan to advance digital growth. Directed the transformation to a "phygital" experience at BMW Dealerships, integrating physical and digital elements to deliver premium experiences with dealers.E-commerce: Achieved over 15% annual growth in online sales for BMW Franchised Dealers, expanding online channel share. Enhanced cost efficiency and productivity by up to 20% through agile practices, innovation, and automation.Technology: Oversaw the implementation and enhancement of technology platforms, including eCommerce, ERP, and CRM systems. Improved IT operations to boost reliability, stability, and security.B2B/B2C: Led a greenfield B2B and B2C digital solution project for Samsung across four markets. Built two teams for the relaunch of Samsung’s eCommerce and “Phygital” operations, resulting in architectural simplification and productivity improvements.
Oliver Hume Corporation
View- Website:
- oliverhume.com.au
- Employees:
- 178
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Head Of Customer Experience And Digital StrategyOliver Hume CorporationMelbourne, Vic, Au
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National Manager, Transformation And Platforms (Head Of Digital)Bmw Group Jun 2019 - PresentMunich, DeI led a customer experience transformation, launched relationship management practices, and executed the region's first successful CRM implementation, training over 1000 users across 80 dealerships in APAC/MEA. My local team comprises eight people, with an additional 50 offshore resources.I established a new sales channel by introducing online new car sales in time for COVID-19. This became the primary tool for customers to explore their next car before visiting dealerships. Customers could also create special orders, and complete contracts from home. This initiative resulted in enhanced NPS, and a rise in customers ordering vehicles online from zero to 40%.Google’s 2023 “Think Auto” report recognized us as having the best OEM omnichannel experience in AUAchievements• Strategy: Established the relationship management strategy, which served as the foundation for customer satisfaction, and dealer performance management.• Omnichannel: Spearheaded the Omnichannel strategy, developing a 5-year plan to advance digital growth. Directed the transformation from strategy to UI/UX, to execution, delivering a "phygital" experience that integrates physical and digital elements, enhancing user experiences at dealerships.• Digital Sales: Developed and executed “online-first” nurture and pre-order campaigns for BMW’s electric and track-racing vehicles, resulting in multiple models selling out their production allocation within 48 hours.• CRM transformation: Implemented a relationship management sales strategy, for 800+ users across 80 sites. Managed end-to-end delivery, including change management, business analysis, and training, culminating in a successful Microsoft Dynamics CRM implementation.• Data: Established the ANZ Data Hub, initiating the transition to an analytics-driven business. • Team: Hired and developed a "Digital First" team, recognized by BMW globally for their insights and leadership. -
Chapter Lead - Senior ManagerAccenture Song Apr 2015 - Jun 2019New York, UsAccenture Song is a tech-powered creative group within Accenture , designed to address business needs related to customer relevance and growth. I joined during a period of high growth and increasing client demand for customer experience and digitization solutions. As a Senior Manager, I led team of up to 20 people in delivering successful programs, managing key client relationships and delivering solutions in collaboration with executives at Telstra, Samsung, National Farmers Federation, and Woodside Petroleum.Achievements• Samsung: Reporting to the global Head of eCommerce, I led a team of 18 in the UX design, and software development of a B2B and B2C digital solution across Germany, Italy, Spain, and Canada, resulting in significant architectural simplification and productivity improvements.• Woodside: Reporting to the CTO, I defined the strategy for a new headquarters, including digitized solutions and workplace IoT. This encompassed UX for employee experience in mobile and desktop apps, biometric identity solutions, and mobile application strategy.• Telstra: As an innovation consultant, I sold and executed multiple innovation projects to the Chief Technology Officer. These projects included robotics, mobile payments, machine learning, and mobile apps.• National Farmers Federation: Contributed to the creation of an innovative B2B IoT product for the NFF, enabling Australian cotton farmers to leverage agricultural technology. This product allowed farmers to measure crop performance and soil health using satellite imagery and manage field sensors remotely.• Digital Solutions: Established the Australian “Digital Industry” team of 6 SMEs, focusing on selling industrial digitalization products. As a solution architect, I shaped multiple successful client solutions, delivering digital projects valued between $1 million and $10 million. Encompassed software, UI/UX/CX, management consulting -
Digital ManagerMe Bank Jan 2013 - Nov 2014Melbourne, Victoria, AuFollowing the CEO’s mandate to create a “digital only” bank, a large enterprise wide transformation led the re-establishment of ME’s digital service channels, eliminating costly operations and systems, and digitizing their entire banking operation.Key Responsibilities• Digital Strategy for marketing and service channels.• Agile Product Owner for a team of 16 architecture and app developers focused on iOS and Android banking app development.• Managed User Experience and development teams working on rebuilding web and mobile banking tools.Achievements• Digital Strategy: Collaborated closely with the CEO to develop an interactive, UX-driven digital strategy for marketing and service channel transformation. This strategy, presented to the ME Bank Board, outlined the business case for investing in modern digital banking and service channels, emphasizing the benefits of customer centricity in the digital banking domain.• Mobile Banking App: As Product Owner, successfully launched ME Bank’s mobile banking app, receiving complimentary reviews.• User Experience and Development: Led a team to modernise web and mobile banking tools.• Rebranding: Contributor on the project team responsible for rebranding ME Bank to “me.”• Contact Centre Optimization: Introduced new, optimized contact center processes designed to reduce inbound calls and drive traffic to the web for a contact centre of 200 agents. -
Technology Product ManagerTelstra Aug 2008 - Jan 2013Sydney, Nsw, Au• I managed the digital delivery for Telstra’s “TV Box Office” business, and improvements to BigPond Sport, Music, Games.• Product Manager of Telstra’s “TelstraOne” app, used for managing broadband usage and using Telstra media content, to 1M+ handsets.• Led research initiatives in CX and digital product development.• Member of pioneering “T-Hub” home tablet project team. -
It Operations ManagerTelstra Feb 2006 - Jul 2008Sydney, Nsw, AuManage a team of 20 technical experts supporting broadband networks and associated IT systems.Key Responsibilities• Accountable for operation of critical network management systems• Quality Management during IT transformation• Planning• People management• Budget management• Rollout of ITIL and continuous improvement methodologiesAchievements• Ensured high service levels during IP and DSL transformation migration project.• Implemented productivity improvements through automation, delivering headcount reduction benefit and 60% ticket reduction.
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Senior Technical ExpertTelstra 2003 - 2006Sydney, Nsw, AuTechnical Expert - web application support, Windows, Linux, Solaris
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Store Manager / SalespersonDick Smith Electronics Jul 1995 - Jan 2001
Kristian Harper Skills
Kristian Harper Education Details
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Agsm @ Unsw Business SchoolStrategic Management -
Swinburne University Of TechnologyMultimedia Technology
Frequently Asked Questions about Kristian Harper
What company does Kristian Harper work for?
Kristian Harper works for Oliver Hume Corporation
What is Kristian Harper's role at the current company?
Kristian Harper's current role is Head of Customer Experience and Digital Strategy.
What is Kristian Harper's email address?
Kristian Harper's email address is kr****@****ure.com
What is Kristian Harper's direct phone number?
Kristian Harper's direct phone number is +353164*****
What schools did Kristian Harper attend?
Kristian Harper attended Agsm @ Unsw Business School, Swinburne University Of Technology.
What are some of Kristian Harper's interests?
Kristian Harper has interest in Civil Rights And Social Action, Politics, Environment, Education, Human Rights.
What skills is Kristian Harper known for?
Kristian Harper has skills like Product Management, Stakeholder Management, Telecommunications, Strategy, Project Delivery, Management, Mobile Applications, Mobile Devices, Requirements Analysis, Project Management, Product Development, Requirements Gathering.
Who are Kristian Harper's colleagues?
Kristian Harper's colleagues are Geraldine Everett, Kingsley Young, Gerrard Ellis, Aaron Stead, Ca. Mba., Peter Hopkins, Harvey Carretero, Alok Khanna.
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