Kristian Harper Email & Phone Number

Melbourne, VIC, AU

Munich, DE

• I led a customer experience transformation, launched relationship management practices, and executed the region's first successful CRM implementation, training over 1000 users across 80 dealerships in APAC/MEA. My.
• Strategy: Established the relationship management strategy, which served as the foundation for customer satisfaction, and dealer performance management.
• Omnichannel: Spearheaded the Omnichannel strategy, developing a 5-year plan to advance digital growth. Directed the transformation from strategy to UI/UX, to execution, delivering a "phygital" experience that.
• Digital Sales: Developed and executed “online-first” nurture and pre-order campaigns for BMW’s electric and track-racing vehicles, resulting in multiple models selling out their production allocation within 48 hours.
• CRM transformation: Implemented a relationship management sales strategy, for 800+ users across 80 sites. Managed end-to-end delivery, including change management, business analysis, and training, culminating in a.
• Data: Established the ANZ Data Hub, initiating the transition to an analytics-driven business.

New York, US

• Accenture Song is a tech-powered creative group within Accenture, designed to address business needs related to customer relevance and growth. I joined during a period of high growth and increasing client demand for.
• Samsung: Reporting to the global Head of eCommerce, I led a team of 18 in the UX design, and software development of a B2B and B2C digital solution across Germany, Italy, Spain, and Canada, resulting in significant.
• Woodside: Reporting to the CTO, I defined the strategy for a new headquarters, including digitized solutions and workplace IoT. This encompassed UX for employee experience in mobile and desktop apps, biometric identity.
• Telstra: As an innovation consultant, I sold and executed multiple innovation projects to the Chief Technology Officer. These projects included robotics, mobile payments, machine learning, and mobile apps.
• National Farmers Federation: Contributed to the creation of an innovative B2B IoT product for the NFF, enabling Australian cotton farmers to leverage agricultural technology. This product allowed farmers to measure.
• Digital Solutions: Established the Australian “Digital Industry” team of 6 SMEs, focusing on selling industrial digitalization products. As a solution architect, I shaped multiple successful client solutions.

Melbourne, Victoria, AU

• Following the CEO’s mandate to create a “digital only” bank, a large enterprise wide transformation led the re-establishment of ME’s digital service channels, eliminating costly operations and systems, and digitizing.
• Digital Strategy for marketing and service channels.
• Agile Product Owner for a team of 16 architecture and app developers focused on iOS and Android banking app development.
• Managed User Experience and development teams working on rebuilding web and mobile banking tools.Achievements
• Digital Strategy: Collaborated closely with the CEO to develop an interactive, UX-driven digital strategy for marketing and service channel transformation. This strategy, presented to the ME Bank Board, outlined the.
• Mobile Banking App: As Product Owner, successfully launched ME Bank’s mobile banking app, receiving complimentary reviews.

Sydney, NSW, AU

• I managed the digital delivery for Telstra’s “TV Box Office” business, and improvements to BigPond Sport, Music, Games.
• Product Manager of Telstra’s “TelstraOne” app, used for managing broadband usage and using Telstra media content, to 1M+ handsets.
• Led research initiatives in CX and digital product development.
• Member of pioneering “T-Hub” home tablet project team.

Sydney, NSW, AU

• Manage a team of 20 technical experts supporting broadband networks and associated IT systems.Key Responsibilities
• Accountable for operation of critical network management systems
• Quality Management during IT transformation
• Planning
• People management
• Budget management

Sydney, NSW, AU

Technical Expert - web application support, Windows, Linux, Solaris

Mba (Executive), Strategic Management

Bachelor Of Applied Science (Basc), Multimedia Technology