Kristian Liddiard Email & Phone Number

Mornington, Victoria, AU

Essendon, Victoria, AU

Denver, CO, US

Startek is a global BPO providing specialised contact centre solutions to enterprise (including blue chip companies) and government partners both locally in Australia and through our global team of 50,000 employees. My key responsibilities include the operational management of 3 partner accounts with an indirect workforce of 250 agents and support staff..

Sydney, New South Wales, AU

Hey You connects thousands of takeaway customers to restaurants/cafés/coffee shops across Australia each day via our app and online ordering platform. We partner with 2000+ venues to provide order-ahead services to over 200K annual active customers. More than 6 million orders are processed.

Melbourne, Victoria, AU

• Sensis helps Australian businesses with all their marketing needs including websites, local search in our digital and book directories, SEO, SEM & more. We love helping Aussie business meet their goals! I currently.
• People management skills with the ability to lead, motivate, coach and develop high performing teams
• Strategic selling, account management, contract negotiation and business planning skills developed in a competitive sales environment
• Commercial orientation and high level of business acumen
• Ability to lead and drive change, with a demonstrated resilience
• Exceptional presentation and public speaking skills

Melbourne, Victoria, AU

• Leading a team of Account Directors to successfully coach Media Sales Advisors. To develop Account Directors in leadership, management and to cope with change. To ensure Account Directors increase their competency.
• Advocate for the customer and the company
• Understand and be able to clearly articulate Sensis strategic direction and decisions
• Ensure AD’s complete effective and, efficient weekly team meetings that add value
• Review performance and activity daily to profile and take appropriate action where variation exists
• Ensure AD’s and Premium MSA’s are held accountable for all revenue and target results

Melbourne, Victoria, AU

• In this role, I was accountable for the following:
• Coach, guide and support my sales team (10 people) to achieve great results
• Execute sales strategy, from understanding the big picture to implementing the finer details
• Develop new business by generating ideas and cultivating attitudes that make customers want to choose Sensis
• Continuously improve the way we sell to and service our customers
• Lead by example. Demonstrating Sensis values and promoting a high performance sales cultureKey ResponsibilitiesLeadership & performance management

Melbourne, Victoria, AU

• In this role, I was accountable for the following:
• Coach, guide and support my sales team (14 people) to achieve great results
• Execute sales strategy, from understanding the big picture to implementing the finer details
• Develop new business by generating ideas and cultivating attitudes that make customers want to choose Sensis
• Continuously improve the way we sell to and service our customers
• Lead by example. Demonstrating Sensis values and promoting a high performance sales cultureKey ResponsibilitiesLeadership & performance management

Melbourne, Victoria, AU

• In my role as account manager I was accountable for the development and execution of a wide variety of sales opportunities through solution-based selling and building strong, long-term business relationships.The role.
• Timely contact and completion of client base via campaign plan, consistent activity volumes & credit reporting
• Utilise ROI tools in appointment setting, prep & BNA to deliver on target performance across full product suite
• Arrive at all meetings with decision maker(s) fully prepared to pitch and finalise
• Pitch relevant Digital, Print and Voice Solutions identified through 6 steps sales process
• Ownership for Customer Experience end-to-end

Vevey, CH

• Delivered within 18 months a significant change in the 3 year sales trend for this area. Resulting in an improved market share and profit contribution
• Management of exclusive distributor towards desired company objectives
• Provide ongoing support and training to the distributors employees to ensure practical demonstration of the required standards
• Co-ordination of business development drives; including planning, execution and follow-up to ensure maximum benefit and result to the company
• Manage and reporting on distributors business plan and effectiveness
• Strong account management and relationships built across the industry, resulting in reduction of competitor’s market share

Chicago, Illinois, US

• Monitor daily operations within each department to ensure compliance with company procedures and government compliance
• Manage marketing programs, ordering systems and merchandising schedules to best maximise positive sales growth
• Recruitment of staff, including orientation and training
• Increased employee knowledge by developing company guidelines and systematic training procedures to ensure equal standards of training.
• Reduced labor costs by implementing staff scheduling changes and developing streamlined procedures managing roster issues.
• Proven ability to implement and manage change whilst at the same time ensuring staff have ownership of the process and outcomes

• Supabarn is an independent supermarket chain based in the ACT & NSW focused on quality, price and service.I was responsible for the day to day implementation of business processes that ensure the supermarket team.
• Monitored daily operations within each department to ensure compliance with company procedures and government compliance
• Managed marketing programs, ordering systems and merchandising schedules to best achieve positive sales growth
• Recruitment of staff on all levels from department managers to casual juniors, including orientation and training
• Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies
• Increased employee knowledge by development and implementation of customer service workshops

Sydney, AU

• Managed/trained 4 assistants managers and 60 crew members
• Built Sales/Profit to record levels - 01/02
• ACT/NSW best management controls – 01/02
• Implemented retail traineeship program
• Completed all company training
• NSW/ACT Restaurant of the year 00/01

Education record

Diploma Of Business Management, Business Administration And Management, General

Mini Mba, Marketing