Passionate and results-driven, I am a successful Customer Success Manager with more than 20 years experience of driving exceptional customer satisfaction and retention rates. With a deep understanding of the customer lifecycle journey, I have consistently delivered outstanding outcomes for both clients and my organisation.My approach to customer success revolves around building strong and authentic relationships. It was for this reason that when I was made redundant from Google, my customers then paid me to set up my own consultancy so we could continue working together.As a natural leader, I excel in cross-functional collaboration, working seamlessly with all stakeholders to deliver a holistic customer experience. I have a keen ability to align customer goals with the capabilities of our products and services, resulting in increased customer adoption and expansion opportunities.In addition to my exceptional relationship-building skills, I am highly data-driven and analytical. I continuously monitor and measure customer metrics to identify trends and identify opportunities for optimisation. By leveraging insights from customer data, I can make strategic recommendations that drive maximum value for both customers and the organisation.Throughout my career, I have had the privilege of working with diverse industries and companies of varying sizes, which has provided me with a well-rounded perspective on customer success. From startups to large PLC's, I have consistently delivered results by leveraging my adaptability and strong problem-solving skills.Ultimately, my passion lies in helping customers succeed and thrive. I am steadfast in my commitment to fostering long-lasting partnerships and ensuring that each customer's journey is exceptional. I get excited by being able to drive tangible results and forge meaningful customer relationships.I love connecting with new people, you can reach me at kristianlewin@gmail.com.