Kristian Ramírez Email & Phone Number

United States

Dorado

Fort Mill, Sc

Palm Beach Gardens, Florida

Crossmatch acquired by HID Global

West Palm Beach, Fl

Developed and executed a focused strategic business plan to identify and qualify prospective markets and new customers for authentication and identity access solutions, while leveraging biometric security products and services. • Forged and managed key professional partnerships & metrics were put in place to measure success and return on investment in targeted markets.• Translated vision and mission into actionable quantitative plans to include Financial and Operations Management & boosted sales by 7.5x in new assigned regions.• Developed a communication strategy to convey goals, metrics, and responsibilities to investors.• Provided administrative support to the marketing team and contributed to team effort by accomplishing related results as needed.• Managed the proposal development process which included coordinating account evaluations and forecasts with service teams.• Created and delivered high-impact presentations to educate key decision-makers while ensuring brand integrity and customer satisfaction.Top performance in the division for the year.

Directed sales and account managers for increased product sales, new client services, solution processes, and training for product rollouts. Initiated project management on new client implementation and directed new sales initiatives.• Evaluated industry trends, strategies for new business opportunities & targeted strategic sales prospects to extend the acquisition of 30+ new international accounts.• Worked closely with the Marketing team to develop and execute campaigns and provide feedback to maximize impact.• Prepared sales and maintenance contracts ensuring adherence to legal rules and guidelines by identifying prospective businesses and promoting strategic partnership campaigns.• Assisted in developing content for a website, social media channels, advertising copy, and engagement initiatives using platforms such as Google Apps (G Suite), Adobe Spark, Hootsuite, and Pipedrive & ensured that content is up to date.• Led data analysis on completed campaigns to ensure delivery and redirect future campaign planning & negotiated new service contracts to assess requirements and determine advertising goals.

Puerto Rico

San Juan, Puerto Rico

• Supported faculty and administrators by finding timely and effective solutions to IT/Systems issues.• Installed software, modified and repaired hardware, resolved technical issues, recommended software applications, and recovered data.• Managed call flow and responded to technical support needs of customers.• Provided base-level IT support to non-technical personnel within the business.• Evaluated and responded to incoming requests for technical support assistance.• Resolved customer issues in a clear, courteous, and straightforward manner.Resolved customer issues in a clear, courteous, and straightforward manner.

Puerto Rico

• Established and maintained key relationships and business contacts within the community and targeted industries segments and strategic initiatives to create opportunities for growth.• Increased customer base sales by -----------% and gross profit by -----------% within ---------- year period.• Consistently exceeded sales goals (averaged sales of ---------------new policies each month).• Developed sales strategies for existing accounts, while identifying new business prospects that are a good fit for Sears Holdings Corporation.• Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction.• Surpassed sales targets on a consistent basis.Recognized twice in the Sears Holdings Hall of Fame for outstanding salesmanship (2008 & 2009).