Kristian Serrano Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Manages the content and design of the Association’s web properties and ensures these properties remain user centered. Works closely with GMA’s Digital Content Manager and Senior Web Developer to identify enhancements to GMA’s web properties.Manages the content and design of several GMA web properties. Implements and maintains content workflows for each of the sites. Responds to information requests and inquiries from city officials. Debugs issues that arise with the performance of the website. Provides copy editing support to GMA program owners and Digital Content Manager.Troubleshoots the site in areas including (but not limited to) content, links, order flows, registration flows and transaction logs. Monitors and reviews website analytics.Provides analysis of all GMA web properties.Organizes user research and usability testing to identify potential improvements to websites.Ensures all websites are responsive and functional across multiple browsers and devices. Ensures GMA’s web properties meet Web Content Accessibility Guidelines (WCAG)

Atlanta, Ga

Bring consistency and strategy for content and design among Emory Libraries’ web properties.Establish and create patterns, standards, and guidelines for Library websites and applications.Work closely with Campus and Community Relations with respect to communication needs and content strategy.Ensure new web-based endeavors align with overall web strategy for Emory Libraries.

Atlanta, Ga

Design and create intuitive and applicable user experiences through information architecture, graphic design and user interface development for websites and applications.Conduct research through analysis of current behaviors and future needs, interviewing key stakeholders and target audiences, and studying leading practices and emerging trends.Identify and document user and technical requirements. Develop production quality mock-ups and clickable prototypes as well as production ready graphics, interfaces, templates, and sites.Develop final production XHTML and CSS code and web templates and implements solutions within publishing environments.Consult with stakeholders and users to determine cost effective and high quality solutions and advises on the feasibility and direction for website initiatives.Evaluate the usability of designs through usability testing and personal expertise.Act as a liaison between the department/division and contractors to ensure the expected level of quality with deliverables.

Atlanta, Georgia

Manage university-wide portal content and organization. Provide portal support to staff, faculty and students. Manage the resolution of technical issues related to provisioning of user accounts and their respective roles and attributes.Annually update and maintain Web and PDF University catalogs.Manage social media channels for Enrollment Services.

Marketing and Public Relations for the Division of Continuing Education at the University of Florida. Also responsible for internal relations and collaboration within the division and among the University of Florida's other colleges and departments.

Responsible for identifying opportunities for improving business processes using existing technology infrastructure and designing new systems with developers to improve department workflow and productivity. Collaborated with departments within the division and throughout the University, including UF's Office of Academic Technology, to integrate DCE systems with central University systems and resources. Wrote technical support documentation for various products and services.

Responsible for media relations, writing copy, and writing and distributing press releases.

Co-developed and taught IT courses including operating systems, PC systems management, Internet technologies, and business applications.

B.S., Public Relations

focus on technical communications and digital/online media

A.S., Computer Systems Analysis