Kristi Bennett Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

United States

Responsible for managing loan sales. Conducted conference calls with clients. Coordinated communication with all areas of the business impacted and provided support needed for successful transfer of loans to various buyers.Worked with IT, Business Analysts, and Business Process Owners on the delivery of loans to designated buyers.Reviewed and analyzed company financials, contracts, licensing, business process, and compliance management documents of multiple buyers to determine the best fit with Sallie Mae Bank’s loan sale philosophy. Assisted in the development and writing of department procedures and documents to enhance workplace efficiencies and create consistency.Worked with internal and external clients to troubleshoot and solve problems with the loan sales process.Worked with buyers on any post-sale issues or concerns. Ensured the prompt resolution of any client issues through research, document verification and tracking of progress. Participated as a contributing member of work groups.

Responsible for managing system implementation. Conducted conference calls with clients. Coordinated communication with all areas of the business impacted and provided support needed for successful implementations.• Created training materials used for training sessions once implementation process is complete. • Worked with IT, Business Analysts, and Business Process Owners on the delivery of system implementation. • Assisted in the development and writing of department procedures and documents to enhance workplace efficiencies and create consistency.• Participated as a contributing member of work groups.

Fishers, In

Served as primary contact for assigned clients in the processing and disbursement of student loans. Participated in outbound calling campaigns, mentored phone agents, and monitored calls.• Served as Lead on work groups to manage, organize and prioritize work to be done. • Ensured that client loans were processed and disbursed on time and with complete accuracy. • Consistently monitored and worked on exception queues to guarantee that education clients received disbursements on time. • Researched and resolved discrepancies and issues; provided detailed reports of “Hot Topics” to senior-level management.• Ensured the prompt resolution of any client issues through research, document verification and tracking of progress. • Performed regular checks on work performed by agents to ensure call quality and provided ongoing training that enhanced performance and productivity.• Acted as liaison between clients and the team to ensure the accuracy of all profiles. • Identified morale issues and made recommendations that improved work productivity and enhanced disbursement process.

Fishers, In

Responsible for managing system implementation and profile updates. Conducted conference calls with clients and mentored trainees and co-workers on department processes/procedures.• Analyzed client needs to determine add-on sales opportunities that were mutually beneficial.• Assisted in the development and writing of department procedures and documents to enhance workplace efficiencies and create consistency.• Participated as a contributing member of work groups and served as Lead to organize and prioritize workload.

Seattle, Wa

Researched and analyzed Federal Regulation changes, wrote articles of interest and drafted press releases. Also, drafted updates, articles, and press releases to be placed on the corporate web site. Developed training materials and web site responses. Assisted with site visits and provided training.• Verified that all policy issues were addressed appropriately in all outgoing materials.• Participated in workgroups as the Policy representative and assisted customers with policy-related issues. • Developed a Question & Answer document to be placed on the corporate web site that provided answers to commonly-asked questions and established greater efficiencies in response to issues.• Reviewed documents to ensure all policy issues were included and stated correctly. • Attended national and local conferences and training seminars to enhance knowledge and skills.• Compiled possible training issues to be integrated into the corporate web site.

Fishers, In

Researched and responded to appeals regarding published cohort default rates. Calculated and assessed liabilities owed by schools and managed / conducted audits of collection agencies throughout the United States. Provided detailed status reports to senior management. • Provided thorough documentation and delivered detailed reports summarizing audit results.• Recommended changes regarding the status of collection agency placements.• Conducted thorough investigations of borrower allegations of fraud or forgery.• Performed in-depth research and resolved social security number discrepancies

Fishers, In

Managed a group of eight Claim Examiners, including training and mentoring. Provided regular status reports to senior management and researched/resolved discrepancies and issues. • Reviewed defaulted claims to ensure lender compliance with Federal Regulations• Reviewed defaulted claims to ensure lender compliance with company policies and procedures

Fishers, In

Responsible for reviewing defaulted claims, conducting status overviews to management and providing ongoing training on policies, procedures and regulations for the industry. • Reviewed defaulted claims to ensure lender compliance with Federal Regulations, company policies and procedures. • Consistently exceeded departmental quality and production standards

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Education record