Kristi Miller, Ms, Acsm-Cep, Nbc-Hwc, Cdces Email & Phone Number

XP Health is a digital-first vision platform focused on eye exams and eyewear that uses customer-centric design and technology to be more affordable, accessible, and provide a better member experience. XP Health was founded to combat the often confusing, expensive, and frustrating experiences common with vision insurance. The company was named to Fast.

The mission of ElevateCX® has always been to share wisdom and encourage folks to pursue a career in customer experience: support, success, knowledge management, or product. Our community members and speakers are decision-makers in their industry, career support practitioners, thought leaders, Customer Support Managers, Directors of CX, Heads of Support.

Support Driven is an online community of more than 13,000 members who care deeply about support. We ask questions, share expertise, and help each other via the Support Driven Slack, supportdriven.com, and at events like SD Expo and SD Leadership Summit (formerly SUPCONF events).

- Supervised, coached, and inspired a team of 12 Member Quality Specialists including overseeing daily quality management operations including workflows, processes, competencies, staffing models, and metrics. - Acted as clinical subject matter expert on member and product issues impacting customer relationships, satisfaction and retention.- Monitored and.

- First Mental Health Coach to fully support new product launch to members.- Mental Health Coach delivering and empowering members with innovative self-care resources to manage and overcome challenges with depression, anxiety stress, substance use disorder, chronic pain, and sleep.- CDCES Coach providing 1:1 whole-person health coaching to foster and.

- CDCES Coach providing 1:1 whole-person health coaching to foster and develop positive relationships, and promote healthy, sustainable lifestyle changes that impact clinical outcomes.- CDCES / DRS Knowledge Share Program Mentor to provide diabetes specific knowledge and support to new hire coaches.- Involved with program and process development, coach.

- Diabetes Response Specialist responsible for responding to, counseling, and educating members living with diabetes to assist with maintenance and control of recommended glucose targets.- Shift Coordinator to act as the point person to help support all coaches on shift and coordinate the shared functions of the alert operation.- DRS New Hire Mentor to.

Missoula, Montana

- Specialized in orthopedic rehabilitation, cardiac and pulmonary rehabilitation, functional strength training, endurance training, weight loss, and disease risk factor modification.- Certified Spinning Instructor with experience in instructing multiple types of cycling classes.

Port Angeles, WA

- Performed the exercise assessment, exercise prescription, and exercise progression for Phase II cardiac and pulmonary rehabilitation patients.- Developed department sub-maximal exercise testing protocol and trained staff on appropriate procedure.

Meridian, Idaho

- Case Manager for Phase II cardiac rehabilitation patients.- Developed department stress testing laboratory; assisted in criterion checklists, protocols and policy reviews, and created staff educational resources.

Meridian, Idaho

- Case manager of cardiac and pulmonary rehabilitation Phase III patients, assisting them in their rehabilitation program, and implementing exercise prescription and exercise progressions.- Performed the initial intake and evaluation on new patients by taking them through several baseline clinical exercise tests.

Boise, Idaho

- Managed all undergraduate Exercise Science majors internship coordination.- Strategized and oversaw undergraduate student advisement.- Performed research in the Human Performance Lab in the Kinesiology Department.- Assisted with the Older Adults Strength and Conditioning Program.

Boise, Idaho

- Specialties included; orthopedic rehabilitation, functional strength training, sport specific training, core training, athletic training, and basketball.

Bellevue, Washington

- Professional Personal Trainer as well as a member of the Assessment Team.- Specialties included; orthopedic rehabilitation, functional strength training, sport specific training, core training, athletic training, and basketball. - Performed the initial, during, and final assessments for the clients in the 20/20 Lifestyles program.

Boise, Idaho

- Assisted the Physical Therapists with the patients performing various exercises and treatment modalities in an orthopedic setting.

Master'S Degree, Exercise And Sport Studies - Biophysical Emphasis

Bachelor'S Degree, Exercise Science - Fitness Evaluation And Programming Emphasis