Kristi Dyes, Mj Email & Phone Number

Seattle, Washington

Greater Seattle Area

Front Desk Operations: managing patient check ins and check outs in Cadence and AxiUM systems; outpatient appointment scheduling for ESC specialty clinics; scheduling dental appointments; working insurance verification work queue via EEV; ensuring patients receive correct paperwork; answering and routing telephone calls to correct departments; collaborating with POD Patient Services Specialists, RNs, MAs and PCCs to ensure patient satisfaction; escorting patients to exam rooms when necessary.; generating Notice of Non-Coverage Forms in Recondo medically urgent exams; transferring phone calls to correct department; communicating with radiology schedulers via e-mail about changes to or making new appointments; routing faxes to correct radiology scheduling department; collecting co-pays for dental patients.Result: ensuring smooth workflow so patients are able to arrive at appointment in a timely manner. Registration: adding insurance coverage and verifying eligibility via EEV, entering and verifying patient and guarantor demographics into EPIC and AxiUm Systems; referral processing; scanning photo IDs and insurance cards into EPIC systems; explaining and obtaining signatures on UW Medicine Consent Forms/Agreements. Result: verifying that patient information is entered with minimal error and/or promptly updated. Checking in patients in RIS , EPIC and AxiUM programs. Scheduling: Scheduling walk-in outpatient x-rays, medically urgent CT, MRI exams in both EPIC and RIS; scheduling dental appointments in AxiUM; coordinating inpatient portable and multi-view x-rays in RIS and PTS transport system; setting up transport (via wheelchair or stretcher) with radiology hospital assistants. Radiology Health Information Management: uploading patient images from outside facilities in UW PACS and LIfeImage system for provider viewing; pushing and receiving images from outside facilities for transfer, consult, emergency room and first time patients.

Seattle, Wa

Pan Pacific Hotels Group comprises over 30 hotels, resorts and serviced suites across Asia, Oceania and North America, including those under development.* Personnel Leadership & Management: Supervise security guard, houseman, bellman, and valet at a prestigious 153-room hotel. Result: Drove customer service and increased employee retention.* Operations Management: Responsible for closing business day (e.g. settling credit card batches). Result: Ensured 100% accuracy in all end-of-day financial transactions.* Report Management: Personally responsible for generating several management reports. Result: My reports directly influence executive strategy re: customer service and operations.* VIP List Maintenance: Personally managing VIP lists. Result: Ensure world-class customer service for VIPs from all over the world.* Inventory Management: Managing tracking room inventory. Result: 100% accuracy in inventory operations.* Guest Recovery: Regularly deployed to work out guest recovery solutions with the most demanding customers. Result: Consistently able to recover customers and ensure top-tier customer service.

Beautifulnightschitown.Blogspot.Com

Web site comprised of interviews, concert reviews and videos related to the late musician Prince and his associated artists.* Content Development & Writing: Initiated, wrote, edited and published 44 stories related to the pop star Prince. Result: Estimated readership is 100K/month.* Social Media Strategy: Built social media strategy from the ground up. Result: Generated 156,000 page views through self-promotion via Facebook and Prince.org.* Cross-Media Exposure: Achieved two mentions in the Minneapolis Star-Tribune entertainment column in 2013. Result: Drove increased readership to blog.* Concert Organization: Organized concert featuring Gayle Chapman, one of Prince’s original band mates. Result: Solid turnout for special concert.

Seattle, Wa

Select-Service Brand in the Hyatt Hotels chain catering to families and business travelers.* General Management: Manager on Duty supervising security guard and housekeeping attendant at 160 room hotel. Result: Ensured efficient staff and guest relations.* Operations Management: Responsible for closing business day: settling credit card batches, balancing cash drawers, and generating customer invoices. Result: Ensured 90%+* Inventory Management: Personally managed/tracked room inventory. Result: 80%+ track record of selling out hotel on a regular basis.

Seattle, Wa

Warwick International Hotels is a global hotel chain comprised of 59 global properties in North America, Europe, Asia and Australia.* Management Duties: Acted as “manager on duty” during graveyard shift at 231 room hotel. Result: Ensured operational efficiency across personnel, guest, and occupancy metrics.* Front Desk Management: Managed check ins and check outs, made reservations, answered phones, coordinated with housekeeping, security and engineering to meet guest needs. Result: Ensured consistently high customer service rankings and metrics.

Seattle City Center

Limited service, mid-priced hotel chain within the InterContinental Hotels Group.* Guest Management: Managed check ins and check outs; made reservations; answered phones; coordinated with housekeeping, security and engineering to meet guest needs at 196-room hotel. Result: Reduced overall guest complaints during employment. Consistently received high customer service scores.* Award-Winning Performance: Named “Employee of the Month” in September 2012. Received “Service Excellence” bonus for mentions in guest comment cards and surveys. Result: Demonstrated excellence in customer service and hotel operations.* Safety Committee: Key member of safety committee focused on guest safety.

Seattle

Popular tourist attraction in the city's Pioneer Square neighborhood that explores the city's "original first floor," and dates back to the Great Seattle Fire in 1889.* Concierge: Helped guests with directions and customer service issues. Relief bartender. Result: Ensured smooth tour operations and overall profitability.* Operations Employee Manual: Co-developed the first ever employee operations manual re: managing the ticket office and managing customer service issues.

Sonora, Ca

Daily Newspaper covering Tuolumne and Calaveras Counties In California Gold Country with a combined circulation of 13,000.* Article Development: Pitched, researched and wrote numerous published articles. Result: Published 250 articles on topics such as: Features, Religion, City/County Government, Entertainment, Food, Health, Travel and Community beats.* Column Development: Created “Faith in the Foothills” column and profiled local religious communities. Result: Boosted readership and advertising revenue.

St. Charles, Il

Third largest daily newspaper in Illinois with four bureaus covering the north, northwestern western Chicago suburbs.* Feature Writing: Researched and wrote numerous articles as a general assignment reporter. Result: Personally researched and wrote 50 published articles.* Associated Press Publication: Associated Press picked up article on man who created pizza-flavored beer. Result: Article reprinted to an audience of millions.* Celebrity Profiles: Interviewed celebrities such as Tony Orlando and David Cassidy. Result: Feature articles increased readership and ad revenue.

Master Of Jurisprudence (M.J.), Health Law, 3.46

Bachelor Of Arts (B.A.), Social Sciences, 3.9

Bachelor Of Arts (B.A.), Journalism And Russian (Double Major)

Activities and Societies: Student Newspaper, Russian Club