Kristie Pingrey Email and Phone Number

• Ensured compliance with established response deadlines to complaints from entities such as Consumer Financial Protection Bureau, Better Business Bureau, Congressional, State and Non-State Attorney General in both written and verbal formats• Created a positive working atmosphere with employees in a fast–paced, time sensitive environment, consistently meeting deadlines• Reviewed and approved resolution for complaint investigations completed by staff, challenging and adjusting as necessary• Compiled, analyzed, and reported on complaint trends to the Board and Corporate Compliance Committee during monthly risk meetings• Identified and implemented efficiencies that included new complaint tracking, automated approval processes and audit reporting • Awarded security clearances to enable working on contracts; Department of Education, United States Department of the Treasury, and Internal Revenue Service • Coordinated, prepared, and delivered responses for audit findings• Followed up on potential risks/concerns that arose during an audit, documenting findings and actions taken, summarizing audit results and identifying next steps for future audits• Developed and maintained positive relationships with internal departments and clients• Completed and distributed monthly Internal Compliance Excellence controls for internal departments, ensuring timely receipt of information

Pioneer Credit Recovery, (Subsidiary of Navient) Perry & Arcade, NY• Ensured consistent budget performance at 100% target (projected vs. actual)• Maintained consistent standard of customer service for direct reports• Ensured consistent staff compliance with FDCPA standards for debt recovery • Facilitated new-hire advanced operational training and day-to-day supervision (advanced operational training for both local and satellite offices)• Developed re-training programs for existing staff improving projected vs. actual budgeted goal achievement• Monitored progress of budgeted monthly goals, providing remedial coaching as necessary• Distributed and facilitated integration for new policies across the organization• Improved performance rankings utilizing knowledge of specific clients’ guidelines