Kristie Geason, Pmp Email & Phone Number

North Carolina, United States

Implementing Five9 Contact Center projects

Cary, NC

Project manage customer cloud services implementations. Create project plans, manage and schedule resources, ensure timely install, provide on site customer support, weekly management reporting, manage escalations, manage and create change orders, statement of work review and compliance, CPE tracking and management.

Cary, NC

Lead transition project manager for an implementation team responsible for installing a large complex network solution for a global client. Create project plans, manage and schedule resources, ensure installs are done on time, provide on site customer support, weekly management reporting, manage escalations, develop and manage processes and procedures.

Manage and Implement voice services for large global customers providing 24 hour project and implementation support world wide.Logical provisioning of intelligent network routing including advanced routing, enhanced routing, Voice over IP (VoIP), porting and disaster recoveryDevelop and manage processes and procedures for new products Create project.

Cary, NC

Responsible for training new and existing employees on voice & data products and systems related to order entry and implementationCreating, maintaining and updating training documentation Ensure all training needs met for supported departmentsMeet and discuss new and existing training needs with internal organizationsReview and assist with new product roll.

Cary, NC

Enter orders for a variety of products (data and voice)Work directly with customers to ensure needs are being met and to discuss large implementation projects and roll outsTrack orders to completion and ensure customer satisfaction at deliveryOrder entry and provisioning reporting Handle escalations

Cary, NC

Handle incoming fault calls from business customers in an ACD environment Open fault tickets and drive to resolution including status and escalation