IT Analyst. Service Desk, Networking, WAP, Procurement and Asset Management, Customer Service, Mobile Phone Management - Intune.MDF Printers and Projectors/AV troubleshooting.

• Provide professional and quality IT Support and Customer Service Support to Max Solutions Employees in all States of Australia and also in Singapore in relation to troubleshooting of a wide variety of computing issues, including the installation and removal of software exclusive to Max Solutions.• Utilising Remote Assistance when required • Performing face to face IT Support• Diagnosing hardware and software faults within the Max Solutions PC/LAN computing environments• Rebuilding PC’s and laptops, removing and re-installing Hard Drives, Ram and Video cards• Network port patching and troubleshooting, including over the phone with staff by providing detailed instructions on port patching to staff.• Arranging Hardware and Software purchase requests• Setting up Iphones• Arranging SIM cards • Arranging for couriers for dispatch and return of IT equipment from sites.• Modifying AD accesses, Onboarding and Offboarding employees, creating email groups, transferring staff folders• Creating and updating KB Articles when new solutions are discovered.• Creating, updating and closing Service Now jobs• Office 365, Azure, One Drive, Global Protect, Password Resets• Printer Support• Asset Management• Project Management – Organising site replacement of PC’s in other States of Australia• Updating Support Documentation and Procedures• Creation of Procedural Documents • Supervising Tier 1 Staff members and contractors, providing leadership and direction, performance management and identifying training and development requirements.

Customer Service, taking telephone votes from registered voters for the 2020 State General Election in a professional, timely manner. Fast Paced Call Centre Experience

Contribute to the goals and vision of the ATO Help Desk by providing outstanding service and support to all customers for Tax related services.

Telephone vote taker, exceptional Customer Service Skills, reliable and excellent Time Management Skills. Meet deadlines with outstanding Organisational Skills. Can do attitude.

• Diagnosing Hardware and Software Faults• Utilising Remote Assistance when required and performing face to face IT Support• Use of Heat and vFire ticketing system• Citrix experience• Password resets• Desktop Replacement• Problem solving issues with Android and Apple mobile devices• Creating Knowledge Base Articles

Transcribing Court Proceedings from recordings, often to meet deadlines.

Provide corporate functions and specialist support services to the CIO and management toenable F&DS to achieve its objectives and to operate in the most effective manner.Key services include:• Providing executive support to the Office of the CIO• Providing coordinated executive support services to Executive Directors anddirectors• Coordinating the organisation of meetings and events and presentations on behalf ofthe CIO and directors• Coordinating information gathering and responses to external stakeholders on behalfof the CIO and directors• Assisting in the development and quality assurance of executive briefing notes andother reports and advice to external stakeholders on behalf of the CIO and directors• Implementing improved administrative systems and processes across F&DS• Providing a range of administrative processes and support services as required

• Provide professional and quality IT Support and Customer Service Support to QPS Telecommunications Interception Unit• Updating Support Documentation and Procedures• Database Cleanup in 4Sight UCM• Building PC’s and Laptops for Covert Surveillance• Desktop Support for the Unit• Ordering of new equipment for the Unit.

• Provide professional and quality IT Support and Customer Service Support to QPS andPSBA employees at the Oxley, Townsville and Wacol Police Academy’s in relation totroubleshooting of a wide variety of computing issues, including the installation andremoval of software ( QPRIME, QPRIME Training, ITAS and ITAS Training, QPS andMicrosoft Technologies )• Utilising Remote Assistance when required and also performing face to face IT Support• Diagnosing hardware and software faults within the QPS PC/LAN and DES computingenvironments• Rebuilding PC’s, removing and re-installing Hard Drives, Ram and Video cards• Network port patching and troubleshooting• Arranging Hardware and Software purchase requests• Setting up Iphones and Ipads• Arranging SIM cards and Data Plans• Modifying AD accesses, creating email groups, transferring staff folders• Creating and updating KB Articles when new solutions are discovered.• Creating, updating and closing Boss Jobs• Restarting Printer Servers remotely and on site• Printer Support• Project Management – Organising and running Panasonic Toughbook Project• Reimaging Toughbooks for QAS, Repairing Toughbooks, Arranging dispatch andreceipt of Toughbooks.• Troubleshooting and QA testing Toughbooks• Provide professional and quality IT Support and Customer Service Support to DES and PSBA employees at the Kedron EmergencyComplex in relation to troubleshooting of a wide variety of computing issues, including the installation and removal of software, Tech Refresh, on site diagnostics, hot swapping and customer service• Maintainence/checks of 501 Tango ( QFRA Fire Truck Command Centre )• Updating Support Documentation and Procedures• On Call Duties

Experience in providing quality First Level Telephone Customer Support to all QPSmembers in relation to troubleshooting of a wide variety of computing difficulties,including software ( QPRIME, CAD, QPD and Microsoft Technologies ) andhardware ( faults ), within the QPS PC/LAN computing environment.I was employed as a part of a team in 24/7 rotational shift working environment. On adaily basis I used problem solving, evaluation, negotiation and interpersonal skills toidentify possible solutions and strategies to rectify computer problems which have beenidentified, and implement appropriate solutions.

I was employed as a part of a team in 24/7 rotational shift working environmententering Crime Reports from Police Officers and Station Administration Staffonto the QPS Computer System ( QPRIME ) with the use of a headset. Use ofPOLARIS, TRAILS and QPS Data Programs.• Typing of documents using Microsoft Word and Excel.• Conducting Workplace Assessments, Conducting Remote and Side bySide Monitoring and• Quality Assurance Checking• Providing feedback• Training small groups of employees