Kristie Linder Email & Phone Number

Establish plans to generate or improve sales of a product or service. Responsibilities include researching, analyzing, designing Bank products, and services. Responsible for pricing and profitability, new product and channel innovation, working with Marking on promotion and advertising and working with the Banks Compliance department to ensure regulatory compliance. Priorities include strategic management of rate environment, acceleration of multi-channel delivery, identification of product opportunities and deployment of supporting technologies.

Take lead role in requirements gathering, analysis and documentation. In addition, act as lead role in the implementation of new products and services, and maintenance releases, prepare for implementation by updating procedures and working with Learning and Development to provide support and training for our end users. Acts as a liaison between IT, Product Management, user groups and Learning and Development fostering open communication and gathering feedback from all area throughout these processes.

Raleigh, North Carolina, United States

• Serve as a liaison between Home Office and Branch to ensure consist communication and user acceptance and understanding. • Actively involved in various bank initiatives. • Established and consistently develop and maintain operational procedures and internal controls. • Provide leadership, coaching, and training pertaining to operational issues with emphasis on managing risk to the bank and providing outstanding customer service to all customers. • Provide one on one on the job training for Branch Managers, CSRs, and Tellers in all aspects of banking and job role. • Developed and implemented Internal Controls and branch self-audit.• Key part in the 2012 system conversion from IT, procedural, and Learning and Development perspective. • Served as a Business Solutions Analyst and Compliance Specialist to assist respective department during staffing restraints. • Serve as a subject matter expert on bank policy, procedures, and product.• Monitor and provide education and support on policy, procedure, and internal controls.

Holly Springs, North Carolina, United States

• Developed customer satisfaction practices and growth plan strategies.• Provided daily sales/service and performance coaching of 3 associates. • Built and managed loan and deposit portfolio through community involvement, marketing strategies, and sales calls. • Recruited and trained new associates, provided continued education and professional growth opportunities. Conducted performance reviews.

Holly Springs, North Carolina, United States

• Always assisted customers in a professional manner . • Opened new accounts, serviced existing customers, and answered customer inquiries.• Created profitable business through pro-active cross selling and relationship enhancement. • Served as the Internal Control Coordinator and ensured all controls were completed accurately in a timely manner. • Received Satisfactory Audit ratings.• Served as a backup for the teller line when necessary in order to provide quality customer service.

Apex, North Carolina, United States

• Provided quality customer service to all customers through meeting customer needs and providing solutions. • Completed and maintained all assigned records and reports in a current, accurate and confidential manner.• Maintained knowledge and adhered to all teller procedures. • Received Fidelity Bank’s Shining Star and Chairman’s Best Awards.

Garner, North Carolina, United States

• Handled all aspects related to the planning and coordination of chamber events