Kristie Ralph Email & Phone Number

Los Angeles County, California, United States

Consulting services for licensing and permitting in the City of Los Angeles. Conditional Use Permits and Alcohol Beverage licenses.

Greater Los Angeles Area

•Provide executive leadership for $100 million national food and beverage service company operating in 13 states with 40 locations and over 3,000 employees•Managed and scaled departments to support the growth of business, 2015($8 million) to 2021 ($100 million) •Manage and Direct day to day Human Resources and Payroll operations for over 3,000 employees: organizational leadership, talent management, employee labor relations, workers compensation claim management, multi-state payroll and workplace health and safety. •Oversee multi-state business licensure and compliance registrations, liquor license procurement and other operational permits to successfully operate food and beverage services•Create, implement, manage, and evaluate operation processes and procedures across all functional departments in the company, in accordance with the standards and procedures set out by the organization•Strategic planning and implementation of needed technical systems, key processes, and business structure •Develop, manage, and approve company business goals and priorities in the best interest of the organization as measured by CEO

Greater Los Angeles Area

Gap explanation :I relocated to Los Angeles from the east coast 1.5 years ago for my husbands work. I took time off to transition my family into our new home. During my time at home I participated in a variety of volunteer opportunities within my community.

Windham, Nh

•Oversee and administer cross-functional corporate-wide Quality Assurance program. •Development of Standard Operating Procedures (SOPs) per functional department – define required SOPs and provide process and templates for SOP development and approval.•Provide centrally managed location for storage of all archive, WIP and active SOPs.•Manage regularly scheduled audits of SOP inventory, per department, to ensure appropriate updates and revisions.•Work with Training to ensure systematic and appropriate introduction and reinforcement of all departmental SOPs.•Developed exception report, gathered requirements, workflow and tested report. Exception report tracks and manages over 300 exceptions from across the organization, tracking data and identifies trends in process.•Manage all tracking and enforcement tools (Exception Reports) to set metrics and identify trends leading to changes in process, technology or training updates.

Windham, Nh

•Managed various projects for a $80 million sales and recruiting firm .•Pulled together cross-functional teams (3-15 people) to execute various projects across the company.•Direct and manage project development from beginning to end.•Delegate tasks and responsibilities to appropriate personnel.•Identify and resolve issues and conflicts within the project team.•Identify and manage project dependencies and critical path.•Set and continually manage project expectations with team members and other stakeholders.•Proactively manage changes in project scope, identify potential crises, and devise contingency plans.•Plan and schedule and track project timelines, milestones and deliverables using appropriate tools.•Build, develop, and grow business relationships vital to the success of the project.Construction:2012-2013: Construction of 22,000 sq. ft. Corporate Headquarters. Managed all aspects of project from site selection to occupancy. Managed budget in excess of $4,000,000.00. Relocation of 90 employees.2013: Expansion of secondary office in Lakewood, CO. Moved from 2000 sq. ft. to 6000 sq. ft. Managed build to suit office space. Relocated 30 employees to new site.2010: Relocation of back office staff to secondary location. Managed build to suit office space. Relocated 25 employees.2008: Expansion of corporate headquarters. 4000 sq. ft. to 8000 sq. ft. Systems:2011-2013: Worked closely with CRM vendors and internal customers to define all configuration requirements. Responsible for creating and managing the configuration and implementing schedule and timeline.2010: Integration of corporate recruiting and management system into finance software (Great Plains). Worked closely with vendors and internal customers to define all configuration requirements. Responsible for implementing schedule and timeline.

Salem, Nh

•Managed back office support functions that supported revenue growth from 2006 ($8 million) to 2010 ($50 million).•Direct and manage internal Credentialing, Travel and Licensure departments, team of 8-10 people.•Ensure timely completions of daily tasks given for each department.•Identify and resolve issues and conflicts within the team.•Development plans and annual reviews for employees.•Responsible for all office supplies and equipment.•Triage help desk tickets with 3rd party IT company.•Create (annual) and manage to (monthly) budget.•Organized all company functions and activities.