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Accomplished, goal-orientated, self-starter, detail oriented, excellent time management and organization skills, contributing team member/leader, strong interpersonal skillsAbility to communicate to both technical and non-technical staff in both oral and written methods of deliveryExcellent troubleshooting, conceptual, analytical and technical support abilities with a focus on customer satisfaction while prioritizing tasks in a high pressure environmentExperienced IT Project Manager – Spear-headed many projects while collaborating with team members across the organization as well as external vendors. Delegated tasks and ensured team members stay on target and assist them as needed. Mediated communication among team members to ensure everyone was working cohesively to reach our goal.Establish Vendor relationships, review and approve invoices per contract terms, research products/vendors to find the best solution
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Senior Netsuite Consultant & App Delivery SupervisorExtendtech Jan 2023 - Present -
Systems ManagerJaars, Inc. Mar 2021 - Dec 2022Waxhaw, Nc, UsLed a team of systems administrators to manage NetSuite, Salesforce, Sage People, Celigo Integrator.io, Google Workspace, Freshservice, Raisedonors and other smaller systemsCreate custom searches, reports, KPIs and dashboardsCreate custom roles / profiles in systems to accommodate our staff’s dutiesPersonalize NetSuite account according to the business processes / rulesCreate workflows for automation / increased efficienciesCollaborate with stakeholders on projects and change requests to document and implement in our major systemsDesigned the change / release management process for major system changesCommunicated with stakeholders of each system to assist in planning the system roadmap -
Business Systems ManagerMobile Communications America Feb 2020 - Mar 2021Spartanburg, South Carolina, UsProvide user support and trainingImplement NetSuite according to a rollout plan for each division Create custom searches, reports, KPIs and dashboards per roleCreate custom rolesSetup / Personalize NetSuite account according to the business processes / rulesMap existing processes into NetSuite processesCreate workflows for automation / increased efficienciesAssist with 3rd party integrations in NetSuiteManage vendors / partner relationships for the implementation -
Netsuite & Technology ConsultantConsultant / Independent Jun 2016 - Feb 2021Provide user support and work with a team to implement new installations of NetSuite for clientsDefine / Manage / Execute Projects Perform quality assurance testing of new software bundles, create administrator / end user documentation and provide training for clientsCommunicate client requirements to the Development team for new features / enhancements to the platform
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It / Operations ManagerJetline Promo Aug 2011 - Jun 2016Gaffney, Sc, UsOversee the daily operations in a 4 person IT Department including spending and vendor managementCollaborated with multiple departments on projects to improve their processes so they could be more efficient. Member of a 3 person team to implement NetSuite ERP Headed the replacement of our Avaya phone system with Fonality cloud based phone system to reduce costs and increase functionality. Redesigned the queue structure and call menus for the Customer Service call center.Increased security by installing ExacqVision security camera system & Kantech Access Control systemImproved productivity by installing an enterprise WLANReplaced existing T1s with Fiber for better reliability and to reduce costsReduced costs by implementing Office 365, Sophos Cloud and a managed printing solution for repairs & toner -
Support/Project Manager/TrainerSpartan Technology Solutions, Inc. Mar 2011 - Aug 2011Spartanburg, Sc, UsResolved Support issue for customers and create SOWs.Responsible for implementing upgrades and new installs on customer sites. Tested all program fixes and push to the customers’ servers. Managed projects for customers and internal to the company. Train users/administrators on how to use and setup software.Maintain the network, SharePoint, Exchange, etc for the company. -
Corrections OfficerSouth Carolina Department Of Corrections Jul 2010 - Mar 2011Supervise inmates at a level II facility and be able to remain calm and adhere to policies under extreme stressEnsure the safety of the public, officers and inmatesAbility to keep information confidentialDemonstrated ethical principles, attention to detail and be process driven
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It AdministratorFirst National Bank Of The South Mar 2007 - Feb 2010UsPerforms hardware, software and network upgrades and infrastructure monitoring on MS Windows 2003 based network of approximately 25 servers in 14 locations with 150+ users while staying compliant with all OCC regulationsResponsible for all IT Projects from initiation, implementation to support and maintenance including a network merger with a bank we purchased and an upgrade from Frame Relay to MPLSManaged all IT Vendors, contracts, invoices, licensing, demonstrations, and relationshipsResponsible for Disaster Recovery/Business Continuity Plan creation, testing, updating, and trainingManaged VOIP Toshiba phone systemAssisted Help Desk: Troubleshoot, research and resolve issues to resolution -
Application Support/ImplementationPcss Inc. Aug 2006 - Mar 2007Worked with assigned customers to implement and support software/upgrades as well as onsite and remote training of staffWork with programmers to communicate issues customers have with software functionality and managing the incident through resolutionPerform program moves through development, beta, unit and systems testing, Restore customer databases in SQL for data and program testing and Perform Testing on FixesMaintain/Administer Company SharePoint Services Intranet
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Business Systems ManagerOto Development Feb 2005 - Aug 2006Spartanburg, South Carolina, UsDesigned, Implemented and Support: Network Infrastructure, Active Directory setup and group policies, Database to track project development, Terminal server to access database remotely, Microsoft Dynamics SL, SharePoint Services/Microsoft Business Portal, Integrate Crystal Reports that pull data from multiple databases, Symantec Antivirus Enterprise Edition, Backup Solution, Exchange Server, Print Server Manage all IT projects to completion, Negotiate with vendors, Track and manage all assets and software licensesSupport local and remote users with all issues, Train end users and power users, Develop training materials and Captivate videos for posting on Intranet as supplemental materialsDesigned, implement, and maintained 50 + SharePoint Sites -
System Administrator/Application SupportSpartanburg Steel Products Apr 2001 - Feb 2005Spartanburg, South Carolina, UsImplemented and maintained the CMMS (Tabware), Internet Monitoring program (SurfControl), Document Control System (MasterControl), and Microsoft Project Server for multiple operations departments at multiple plantsPerformed training and created training materials for Tabware ProjectDesigned, Implemented and Maintained a new Access database to track Work Orders, Downtime, Daily Transactions, Assets, and Purchase OrdersAnalyze data and create reports, graphs, and charts from the data.Track and maintain multiple projects, action logs, and departmental budget
Kristie Sumner Skills
Kristie Sumner Education Details
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Limestone UniversityBusiness Administration/Management -
Limestone UniversityComputer Science/Internet Management -
Boiling Springs High School
Frequently Asked Questions about Kristie Sumner
What company does Kristie Sumner work for?
Kristie Sumner works for Extendtech
What is Kristie Sumner's role at the current company?
Kristie Sumner's current role is NetSuite Consultant.
What is Kristie Sumner's email address?
Kristie Sumner's email address is su****@****dex.com
What is Kristie Sumner's direct phone number?
Kristie Sumner's direct phone number is +186454*****
What schools did Kristie Sumner attend?
Kristie Sumner attended Limestone University, Limestone University, Boiling Springs High School.
What are some of Kristie Sumner's interests?
Kristie Sumner has interest in Painting, Cooking, Gardening.
What skills is Kristie Sumner known for?
Kristie Sumner has skills like Sharepoint, Windows Server, System Administration, Active Directory, Networking, Visio, Sql, Wan, Training, Hardware, Windows 7, Printers.
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