Kristi Hurd Email & Phone Number

San Francisco, Ca, Us

Oversee payment operations, ensuring timely and accurate payments to partners.Spearhead payment operation enhancements for scalability through meticulous planning and control.Devise and execute strategies for managing Partner Payables to optimize financial operations.Monitor business transactions vigilantly for potential fraud, both internally and externally, while ensuring compliance with regulatory requirements.Innovate and implement new processes, automate potential improvements, and refine workflows to enhance product efficiency and accuracy.Facilitate cross-functional collaboration, offering guidance on the intricacies of our payment systems to internal and external stakeholders in a B2B/B2C environment.Serve as the go-to expert on payment capabilities within the Product team, leveraging deep knowledge to drive innovation.Proactively identify operational inefficiencies and recommend actionable improvements.Achieve and maintain daily operational tasks within set deadlines through outstanding organizational skills.Active participant in the company's Social Committee and Women's Employee Resource Group, fostering interpersonal camaraderie among employees.

San Francisco, Ca, Us

San Francisco, Ca, Us

- Executed operations to completion for various integrations with partnering software platforms.- Analyzed payment product trends to assess priority and product needs in order to allow the company to support rapid growth.-Subject matter expert for payment processors Stripe, Braintree as well as payout systems WorldPay, Paypal and Tipalti and how each product integrates with our software.-Analyzed payout systems used by the company and discovered the opportunity to simplify to a singular system in order to cut costs and unnecessary complexity in payout processes.- Daily cash movements range from $100K to $2M with payments to Domestic and International partners.- Deliver a weekly Fraud Analysis of various metrics pertaining to 3k+ partner Accounts operating through the PeekPro platform.- Worked alongside members of the Treasury Operations team to document internal revenue operations process from beginning to end with the end goal of providing a list of suggestions for improvement based on observations and interactions with various teammates. - Developed team member and senior leadership understanding of the process and communicated findings. - Served as liaison between departments by creating educational material about product capabilities in order to improve customer relations and therefore increasing product sales.

San Francisco, Ca, Us

- Responsible for investigation, assessment and detection of fraud through the implementation of an AI learning software used for the detection of Fraud.- Researched fraud claims from partner merchants and customers.- Facilitated detection of internal account takeovers to prevent loss of company funds.- Cohesively worked with various departments and teams to avert a potential financial loss.- Drafted and submitted defense documents to counter chargeback claims on behalf of our partners.

San Francisco, Ca, Us

- Product expert resource for Support team.- Organized and executed responsibility through the use of the following support tools: JIRA, Confluence, Zendesk, InContact, Helpdesk, Salesforce, Looker.- Specialized in product knowledge for integrations with partnering software such as SIFT as well as OTAs.- Worked punctiliously across departments (Engineering, Operations, Onboarding, Sales, Product) to help deliver remarkable partner experiences.- Provided quality customer service, such as interactions with partners as well as customers, answering numerous distinctive inquiries via phone call, email or chat, and efficaciously handling partner/customer complaints.- Delineated the requests and concerns of partners internally through the submission of feature requests with the aide of the software support tool JIRA for the product team to drive critical decisions for the development of improvements and usability of our products.

San Francisco, Ca, Us

- Answered inbound calls, chats, and emails and organized needs through the use of Support software Helpdesk, JIRA, and Confluence.- Maintained Lead in monthly Audits for stats pertaining to Items Completed Per Hour and Quality Performancethroughout entirety of eligibility.