Kristin May Email & Phone Number

Edit and write proposals for competitive government contracts; run quarterly metrics; schedule meetings; archive submitted proposal documents; disassemble prior proposals for archive to be used on future proposals; perform reconnaissance on prior contract holders to locate current and former employees; draft responses to requests for information; assist with creating simple graphics, charts, and marketing materials; source images for marketing; assist in maintaining repository for boilerplate… Show more Edit and write proposals for competitive government contracts; run quarterly metrics; schedule meetings; archive submitted proposal documents; disassemble prior proposals for archive to be used on future proposals; perform reconnaissance on prior contract holders to locate current and former employees; draft responses to requests for information; assist with creating simple graphics, charts, and marketing materials; source images for marketing; assist in maintaining repository for boilerplate from written submissions, graphics, and graphic elements Show less

Utilized POS register, handled money, solicited credit cards, provided customer service, provided advice regarding customer's beauty needs/wants, replenished stock, handled returns

Reviewed documents; determined eligibility for life insurance and a highly regulated product (Group Variable Universal Life); corresponded with customer representatives; researched coverage information; sent out correspondence; answered inquiries from other departments; planed, organized, and implemented root cause problem solving sessions and solutions; reviewed and determined eligibility for Electronic Death Match claims (deaths submitted to MetLife by a Social Security Index sweep); worked… Show more Reviewed documents; determined eligibility for life insurance and a highly regulated product (Group Variable Universal Life); corresponded with customer representatives; researched coverage information; sent out correspondence; answered inquiries from other departments; planed, organized, and implemented root cause problem solving sessions and solutions; reviewed and determined eligibility for Electronic Death Match claims (deaths submitted to MetLife by a Social Security Index sweep); worked on special projects for management including but not limited to: having researched old policies and determined eligibility, actively participated in management meetings regarding project, organized and tracked data, created a manual claim kit for each individual claim and sent to family that was located, adhered to a strict completion schedule, be a subject matter expert on all things relating to the project, located existing family members from deaths dating back to the 1980's; provided backup phone support for the Notice of Loss phone team which included having spoken directly with customers, insureds, and beneficiaries, took reports of passing, reviewed systems in a short amount of time with differing processes depending on the customer, and provided customer-centric service Show less

Provided customer service, answer phones, reviewed documents, answered customer questions, documented phone calls, entered and paid claims, sent out documents, submitted new claims to be reviewed

Bachelors Degree, English

Activities and Societies: Alpha Phi Omega - Co-Ed Community Service Fraternity Major: English Minor: Business Administration

Art History, Criticism And Conservation

Study Abroad Program